Service Clerk, Heavy

Working Hours/Days

Overview

The purpose of this position is to support the Davenport Heavy Construction Service Department Staff with day-to-day activity to maintain an efficient work process. The position is also critical in supporting customers’ needs within the service department and store level. 

Basic Duties

• Review expense books, credit card receipts, training expenses, benefit expenses, accident forms and follow-up, and completes these forms for service manager approval.
• Assists field and shop supervisors with proper tax codes, outside purchases for work order, outside purchase po's, and coding/payments of outside purchases.
• Also assists with work-in-progress review, credit returns, expense issues relating to daily activity in Service Office.
• Perform back-up duties for service department phones, payroll review and entry, work order entry, and service office organization & appearance.
• Provide admin support to all service staff as needed.
• Other duties as assigned

Qualifications

• Minimum of 2 years of experience as an executive assistant or previous accounting/payroll experience required.
• Ability to read/ interpret documents such as service literature and procedure manuals.
• Knowledge of how to write and complete routine reports and correspondence forms.
• Must be able to handle general math to calculate figures and amounts, basic statistical reports and knowledge of how to draw and interpret bar graphs.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required.
• Ability to handle and problem solve service issues that might occur in a professional manner.
• Excellent communication skills (verbal and written) and customer service skills are needed creative
• Must be team oriented and willing to adapt to change.
• Willingness to work overtime as needed.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license (Motor Vehicle Report will be performed on final candidate)

Physical Requirements/Working Conditions

This position works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs. may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.