Service Manager, Heavy

Working Hours/Days

Basic Duties

• Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel.
• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders
• Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary.
• Promote safety in the workplace and help lead technical and professional development.
• Perform other duties as assigned.

Qualifications

• 2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience. Previous supervisory experience helpful.
• Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
• Knowledge of Caterpillar Equipment and Technical Training preferred.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills and customer service skills are needed.
• Ability to work in a fast paced environment
• Must be able to lift 75lbs.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a High School Diploma or equivalent
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Requirements/Working Conditions

This position works in an office environment and in the service shop. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on the shop floor supporting service operations.  Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.