Member Contact Specialist

Are you friendly? Are you professional? Knowledgeable and can cross-sell products and services to others? Are you looking to start a rewarding career in the financial industry, opening your door to new opportunities and personal and professional growth within a well-established organization?

If you love helping people feel confident about their financial journey and enjoy working in a friendly, supporting, and engaging environment, then the Member Contact Specialist position at Altra Federal Credit Union is the perfect job for you!

What is a Member Contact Specialist?

Member Contact Specialists act as the virtual branch for many of our members locally and nationally answering inbound calls, emails, and live chats. Driven by knowledge, efficiency, and high-value interactions, the Member Contact Center creates a positive experience by embracing a "member-first" mindset.

Responsibilities include, but are not limited to:

• Providing prompt member information, assistance, and correspondence in response to telephone inquiries. This includes, but is not limited to, follow up via email, fax, live chat, and mail.
• Engaging and coordinating the assistance of employees from other departments to provide prompt resolution to members' problems.
• Anticipating member's financial needs and cross-selling Altra's products and services to help our members live their best lives!
• Modeling Altra's service standards of being friendly and outgoing, non-judgmental, focused, trustworthy, and confident.

A High School diploma, GED or HSED is required. A minimum of one (1) year of similar or related experience is required. Call center experience preferred, but not required. Bilingual abilities are a plus!

This position is 40-hours a week; candidates must be able to work between the hours of 7:30 a.m. CST and as late as 5:30 p.m. CST on a rotating schedule Monday through Friday. Flexibility within the department operating hours is expected for other scheduling needs.

The Member Contact Center is housed at the Operations Center in Onalaska, WI, however work from home / remote work opportunities can be considered for those candidates who live within Altra's approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.

Pay and Benefits:

• Competitive starting pay, plus an incentive plan, as earned.
• Bilingual pay premium of $1.00/hour, after completing and passing the Spanish or Hmong oral exam
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) additional 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why work at Altra?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities - job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University.
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, and even a Fitbit for all employees on Day 1!

Altra is proud to be a Great Place to Work certified company five years in a row; 93% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong!