What are the responsibilities and job description for the Customer Engineer position at Amada America, Inc.?
Amada is looking to hire a Customer Engineer who ensures that Amada software and machines are correctly installed and ready to be used by the customer. If issues arise with the software or machines, the Customer Engineer identifies, troubleshoots and resolves the issue on site or remotely. This role requires frequent travel during training period and regular travel after. Travel will be in Il, IN, MO, KY, MN, and WI. Travel arrangements are organized through Amada's travel department.
ESSENTIAL FUNCTIONS:
- Install Amada software and ensure correct connection to Amada machines.
- Train customer and staff on proper use of Amada software and machines.
- Troubleshoot issues related to software and machine connections remotely or onsite.
- Occasionally assist the in-house software support and call center.
KNOWLEDGE:
- 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
- High level of PC knowledge, Domain network, Active directory, security and network policy.
- CompTIA, Network , Cisco Network Certified, or Microsoft Certified
SKILLS:
- Software installation, training and trouble shooting.
- Working knowledge of computers, Windows OS and Networks.
- Ability to read and interpret mechanical and electrical drawings.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
TRAVEL:
Routine travel with over night stays.
BENEFITS:
- Major Medical and Hospitalization
- Pharmacy
- Dental
- Vision
- 401(k) Plan
- Profit Sharing
- Life Insurance
- Long Term Disability
- 12 Paid Holidays
WORKING CONDITIONS:
LIFTING: Average Weight: 25 lb. Frequency: Daily
Amada America, Inc. is an Equal Opportunity Employer that offers competitive salaries and excellent comprehensive benefits.
Salary : $23 - $25
