Institutional Wealth Management Service & Operations Manager

Some of the key responsibilities in this role include:

• Working closely across the operations and vendor relationships to ensure there is a strong control framework, adherence to defined service levels, and emphasis toward improving experience.
• Overseeing and managing the transactional processing and cash management activities
• Identifying and driving innovation and optimization opportunities (people, process, technology) for greater efficiencies and risk mitigation.
• Steering procedures and flows that sustain high levels of accuracy across processes. Emphasis to manual processes and opportunities to employ technological solutions.

In the role, the individual and team deal directly with Amalgamated Bank’s clients, their Investment Managers and Consultants.  As well, the role liaises with several internal teams including Information Technology, Relationship Managers and Client Service teams, Compliance, Legal and other operational areas, along with significant interaction with our largest outsource partner (FIS).

The role is based in our New York City headquarter location on a hybrid work schedule between the office and home.

By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions:

1. Lead the Wealth Management Service and Operations team while ensuring performance objectives are met within a collaborative and inclusive work environment of creativity, innovation, and professional growth.
2. Manage the team and ensure execution of day-to-day operational activities including all aspects of trading (oversight, input, reconciliation, fail trade resolution), cash management and cash movement, fund accounting, common trust fund cash flows, and daily control execution around monitoring overdrafts, trade funding, transaction authentication, failed trades, uninvested cash, etc.
3. Serve as an Officer in Charge (OIC) and deputy to the Director of Trust Operations in providing coverage across the Trust Operations department. 
4. Assist management with overall direction of the Trust Operations providing feedback and support around planning, strategy, and execution.
5. Manage and streamline transactional processes.
6. Maintain strong control environment with strategies to mitigate potential operational risks. This includes handling risk exercises such as the Business Impact Analysis (BIA), Disaster Recovery exercises, Compliance Details Self Assessments (CDSA) and other third-party risk management responsibilities as part of vendor oversight.
7. Maintain updated policies and procedures with respect to the teams’ responsibilities and functions.
8. Participant across various governance and working group forums with key vendors and partners.
9. Ensure compliance with relevant regulatory requirements, industry standards, and internal policy and procedure.
10. Monitor and report on key performance indicators (KPI) and key risk indicators (KRI) and execute continuous monitoring of core activities.
11. Coordinate and work closely with various internal stakeholders and external vendors to address any issues and ensure proper escalation, root cause identification and process improvements, as needed. 
12. Support projects and technological initiatives ensuring requirements are defined, testing and analysis conducted, where applicable, and necessary resourcing to meet deadlines. 
13. Lead team through internal and external reviews including audit and regulatory examinations.
14. Perform ad-hoc request and other duties as assigned.

Knowledge, Skills and Experience Requirements:

1. Bachelor’s degree or equivalent experience
2. Minimum of 7 years of related financial services experience with understanding of across asset classes
3. Minimum of 5 years of management experience
4. Strong working knowledge of the security industry’s practices and procedures.
5. Superior attention to details and process skills.
6. Strong analytical abilities to resolve issues and discrepancies. 
7. Must possess excellent leadership and team management capabilities with effective communication (verbal/written) and interpersonal skills.
8. Experience using Excel, Word, and industry software preferred.
9. Knowledge of Global Plus system is a plus.
10. Ability to work under highly pressurized fast paced environment and manage multiple tasks simultaneously while acting with a sense of urgency. 
    
    

Our job titles may span more than one career level. The starting base salary for this role is between $115,500.00– $130,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.