What are the responsibilities and job description for the Bell staff position at AMAN?
At Aman we are
on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives.
To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to.
We live by the Aman way of life’ a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of :
Invest in individuality fostering an environment where each person can push boundaries, take risks and challenge norms.
Act like owners taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.
LOCATION
This position is located at our property in Southern Utah.
THE POSITION
Tending to the transportation, luggage and excursion needs of the guest.
RESPONSIBILITIES
DUTIES AND RESPONSIBILITIES :
ESSENTIAL FUNCTIONS :
- Satisfying guests needs and exceeding guests expectations by projecting a positive hotel image and ensuring the guests are pleased with their stay, is our #1 priority
- Maintaining a presence at the entrance and opening the entrance doors for guests arriving and departing
- Communicating within Front Office and all other departments efficiently. Sharing and disseminating pertinent guest information to appropriate departments or managers
- Overseeing lobby traffic and welcoming / assisting outside guests
- Picking up and dropping off guests at airport on time and communicating to the hotel which guests you are transporting and what your estimated time of arrival is
- Driving in a safe and responsible manner
- Delivering / picking up luggage to and from guest rooms in a prompt and professional manner
- Assisting with itineraries and preparing necessary vouchers for their activities. Monitoring daily activities and itineraries of guests
- Escorting guests on various excursions
- Being knowledgeable about excursions and local area
- Working directly with reservations to confirm guests travel plans
- Keeping car keys in a secure and orderly manner
- Maintaining cars by ensuring vehicles are clean, engine in proper working order, fuel level sufficient and stocking all amenities as necessary.
Working directly with Guest Services Manager to report any difficulties with vehicle’s working order, windshield repair, and etc.
- Attending and participating in daily briefings
- Parking all vehicles from outside guests in valet lot and being able to retrieve them as necessary by properly tagging all keys and placing them in the bell stand as required
- Handling guest complaints by informing proper personnel of any problems and working through the proper channels to resolve any matters
- Answering all phone calls within 3 rings in a friendly and prompt fashion
- Wearing proper uniform and nametag at all times
- Keeping high personal grooming standards and maintaining a neat uniform
- Staying abreast of all community activities and being able to think on your feet by suggesting current activities to guest inquiries
- Offering beverages and music choices to guests during transfer
- Delivering guest correspondence and newspapers to guest rooms in an efficient and prompt manner
- Recording information for each shift in a logbook for all shifts for daily reference
- Recording guest history and inputting into computer all pertinent data
- Becoming familiar with and complying with all policies and procedures
- Keeping work area clean and organized
QUALIFICATIONS
QUALIFICATIONS :
- Must possess a current and valid driver’s license.
- Must have good verbal and written skills and knowledge of the local area.
- Must be able to work all shifts including evenings, weekends and holidays.
Last updated : 2024-04-07
