What are the responsibilities and job description for the Bellman position at Aman?
AMAN
At Aman, we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.
If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.
LOCATION
This position is located at our property AMANGIRI in Canyon Point, Utah.
THE POSITION
Tending to the transportation, luggage and excursion needs of the guest.
RESPONSIBILITIES
Satisfying guests needs and exceeding guests expectations by projecting a positive hotel image and ensuring the guests are pleased with their stay, is our #1 priority
Maintaining a presence at the entrance and opening the entrance doors for guests arriving and departing
Communicating within Front Office and all other departments efficiently. Sharing and disseminating pertinent guest information to appropriate departments or managers
Overseeing lobby traffic and welcoming/assisting outside guests
Picking up and dropping off guests at airport on time and communicating to the hotel which guests you are transporting and your estimated time of arrival
Driving in a safe and responsible manner representing Amangiri properly
Delivering/picking up luggage to and from guest rooms in a prompt and professional manner
Assisting with itineraries and preparing necessary vouchers for their activities. Monitoring daily activities and itineraries of guests
Escorting guests on various excursions
Being knowledgeable about excursions and local area
Working directly with reservations to confirm guests travel plans
Keeping car keys in a secure and orderly manner
Maintaining cars by ensuring vehicles are clean, engine in proper working order, fuel level sufficient and stocking all amenities as necessary. Working directly with Guest Services Manager to report any difficulties with vehicle’s working order, windshield repair, and etc
Attending and participating in daily briefings
Parking all vehicles from outside guests in valet lot and being able to retrieve them as necessary by properly tagging all keys and placing them in the bell stand as required
Handling guest complaints by informing proper personnel of any problems and working through the proper channels to resolve any matters
Answering all phone calls within 3 rings in a friendly and prompt fashion
Keeping high personal grooming standards and maintaining a neat uniform
Staying abreast of all community activities and being able to think on your feet by suggesting current activities to guest inquiries
Offering beverages and music choices to guests during transfer
Delivering guest correspondence and newspapers to guest rooms in an efficient and prompt manner
Recording information for each shift in a logbook for all shifts for daily reference
Recording guest history and inputting into computer all pertinent data
Becoming familiar with and complying with all Amangiri policies and procedures
Keeping work area clean and organized
QUALIFICATIONS
- Must possess a current and valid driver’s license
- Must have good verbal and written skills and knowledge of the local area
- Must be able to work all shifts including evenings, weekends and holidays
Salary : $0