Data Center Technician , DCC Communities

• 1 years of computer hardware troubleshooting and repair experience
• 1 years of computer networking experience
• High school or equivalent diploma
• 1 years of Linux operating systems experience

At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history.
The Infrastructure Operations organization is looking for Data Center Technicians to take AWS Data Center Operations to the next level. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7 and on a rotating shift schedule.

About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We are open to hiring candidates to work out of one of the following locations:

Atlanta, GA, USA

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Understanding of file systems and Operating systems such as Linux, Windows, MAC.
• Understanding of scripting languages.
• Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment).
• Experience managing work and priorities through a ticketing system.
• Good understanding of Linux or similar Operating Systems
• Good understanding of network design, protocols and troubleshooting.
• Experience with storage devices.
• Experience in problem solving and addressing customer service related issues by working with the customer and other internal teams.
• A Bachelor’s Degree, or equivalent experience in an IT related field.
• Ability to take direction from Sr staff and management.
• Ability to work tickets in a ticketing system and provide details and have a keen sense of detail.
• Ability to learn and grown in space and develop new skills over time.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.