Delivery Dispatcher

Job description
Tanner Manor 8, LLC is an Amazon Delivery Service Partner looking for enthusiastic, team players to serve as dispatchers for the delivery of Amazon packages.
Dispatcher Expectations:
The Dispatcher plays a key role acting as the liaison between Tanner Manor 8 and station management.
They are the first ones to arrive and last ones to depart, taking complete ownership of certain parts of the week.
Schedule/Working Hours
The Dispatcher’s schedule will be 11am to 7pm Tuesday - Saturday
There will be occasions such as: Prime Week, Peak Season, Vacation Coverage, New Station Launches where the Dispatcher is expected to cover extra hours.
Pay Range
$17.50-20.00 / hour based on experience
Includes paid time off and a health benefits package is available
Daily Duties
· Dispatchers must work on scheduling drivers to ensure that there is adequate coverage for the next morning. The schedule must reflect adequate coverage on the road.
· Dispatchers must command the daily “load-out” process to ensure that all Delivery Associates can locate and load their assigned packages, and start delivery in a timely manner.
· The dispatcher is responsible for making changes to assigned routes in a timely manner and communicating via text and email to the other managers on duty, and to Delivery Associates whose routes are changed.
· Dispatchers must keep their email open to ensure that they receive critical pieces of communication, such as Delivery Associate route assignments for the day, that come through from station management in the morning. Tanner Manor 8 leadership will send MVR updates, HR related updates, and general communication in an Email related format as well, over the course of the day.
· The dispatcher is responsible for having the Dispatch phone on their person at all times and answering all incoming calls with a high sense of urgency, documenting issues when necessary and communicating to the Operations Manager as needed.
· Dispatchers must proactively maintain communication with station management throughout the day, to stay on top of any delays that may arise, as well as any potential unforeseen issues that could hinder Delivery Associate progress during their routes.
· The dispatcher needs to know the drivers / helpers scheduled for their portion of the week and have ownership of the progression of the team. They should monitor Delivery Associate performance and assist with coaching or initial training of Delivery Associates.
· Dispatchers should work with management, to understand which vehicles that should and should not be going on the road. While also knowing where vehicles are in the repair process/preventative maintenance process.
· The Dispatcher is expected to assist “On-Boarding” newly hired drivers and have a working knowledge of the Amazon portal to troubleshoot potential issues.
· The Dispatcher is expected to keep accurate clock in/out records for the drivers they have on the road.
· The Dispatcher is expected to make sure the end of night inspection process takes place. This includes: Organization of Gas records, Inspection sheets are filled out, trucks and vans are parked in the correct spot, and the trucks and vans do not have bags or trash inside.
· The Dispatcher is expected to make sure the correct truck count is ready for the next delivery day to ensure we have enough trucks as well as ordering rental trucks for the week if needed**
**
Physical Activities
· Dispatchers work from a defined work area that includes desk, file cabinets, equipment cages, and dry erase boards.
The dispatcher will be sitting the majority of the time.
Standing and walking are required typically during participation of the morning loadout.
During the morning load out the dispatcher will write the morning load schedule on the dry erase board, issue keys, phones, and information bags for each vehicle.
The evening dispatcher is required to place the phones on chargers in the equipment cages, stow the laptop computer, and collect the vehicle information bags and place them in the equipment cages.
Lifting and loading of packages are NOT required.
Location: Saint Rose, Louisiana 70087
Location: Metairie, Louisiana
Location: Metairie, Louisiana 70001
Location: Metairie, Louisiana
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Ability to commute/relocate:

• St. Rose, Louisiana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Required)

License/Certification:

• Driver's License (Required)

Location: Saint Rose, Louisiana 70087

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Salary : $18 - $20