Customer Practice Manager

Amazon
Texas, TX Full Time
POSTED ON 8/26/2022 CLOSED ON 10/15/2022

What are the responsibilities and job description for the Customer Practice Manager position at Amazon?

View transcript

DESCRIPTION

Job summary
Job Description The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support and closure in those accounts.

AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base. We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs.

Key job responsibilities
Engage customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers
Enable cloud transformation - develop long term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks
Support the commercial relationship - plan and implement a portfolio of projects, including budget & deliverable responsibilities, drive proposal construction, including estimations and deal pricing, conduct contract negotiations & execute contracts
Lead great people - build high performing teams of consultants with superior technical depth and outstanding customer relationship skills
Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps
Think big - ability to assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large, complex multi-month programs which include multiple ProServe engagement services

BASIC QUALIFICATIONS

· BA/BS degree or equivalent experience; Computer Science or Math background preferred
· 10 years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles
· Demonstrated ability to work creatively and analytically in meeting customer needs
· A proven track record of managing and delivering large-scale enterprise IT projects
· Ability to travel to client locations services as needed

PREFERRED QUALIFICATIONS

· Understanding of infrastructure-as-a-service (IaaS) cloud computing transition challenges
· Demonstrated ability to think strategically about business, product, and technical challenges
· Outstanding customer relationship management experience and collaboration skills
· Vertical industry sales and delivery experience of cloud services and solutions
· Experience with design of modern, scalable delivery models for technology consulting services
· Business development experience including complex agreements w/ integrators and ISVs
· International consulting or professional services sales and delivery experience with global F500 enterprise customers and partners
· Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets
· Enterprise IT management frameworks (e.g. COBIT, ITIL)
· Broad Enterprise systems experience including SAP, Oracle, and custom applications
· Designing, building, and operating global IT processes and infrastructures
· Familiarity with compliance & security standards across the enterprise IT landscape
· Excellent written and verbal communication skills, including group leadership and executive presentations


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Practice Manager
Endodontic Practice -
Eugene, OR
Practice Manager
Pediatrics Practice -
Swansea, MA
Cahier/Customer Service
restaurant manager -
Waycross, GA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Customer Practice Manager.

Click the checkbox next to the jobs that you are interested in.

  • Business Process Modeling/Improvement Skill

    • Income Estimation: $277,050 - $426,412
  • Change/Version Control Skill

    • Income Estimation: $303,207 - $494,518
    • Income Estimation: $366,698 - $584,416
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Amazon

Amazon
Hired Organization Address Aurora, CO Other
Amazon Sortation Center Warehouse Associate Job Overview You’ll be part of the dedicated Amazon team that is the first s...
Amazon
Hired Organization Address Seattle, WA Full Time
Description Amazon Selling Partner Recruitment and Success is seeking a dynamic and motivated Account Representative for...
Amazon
Hired Organization Address Milpitas, CA Other
Amazon Delivery Station Warehouse Associate Job Overview You’ll be part of the dedicated Amazon team at the delivery sta...
Amazon
Hired Organization Address St Georges, DE Intern
Description Please note: we have numerous opportunities across Germany and require flexibility in terms of locations; wh...

Not the job you're looking for? Here are some other Customer Practice Manager jobs in the Texas, TX area that may be a better fit.

Call Center Agent

Customer Service Manager, Schaumburg, IL

Customer Success Manager

CareStack™ - Dental Practice Management, Kissimmee, FL