What are the responsibilities and job description for the Front-End Engineer, Amazon Connect position at Amazon?
DESCRIPTION
Job summary
Are you inspired to work with a team that launches products with direct and massive impact on Amazon’s customers? Are you excited to join one of the newest and most exciting AWS services?
We are looking for passionate and talented Front-end Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be part of a fast-growing business, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.
Key job responsibilities
- Solve difficult front-end engineering problems, applying appropriate technologies, UX patterns and best practices.
- Use common user interface design patterns to decrease friction between the customer and software.
- Instrument software with real user metrics (e.g., taps/clicks, feature interaction, performance, fatals) to provide data and protect the customer experience by using alarms and monitors.
- Proficient with debugging, profiling, and analysis tools used to support front-end applications
- Focus on operational excellence, constructively identifying problems and proposing solutions
About the team
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
See our section in Andy Jassy 2020 re:Invent keynote : https://www.youtube.com/watch?v=xZ3k7Fd6_eU&t=7516s
BASIC QUALIFICATIONS
- 2 years of professional non-internship experience with front end, web or mobile software development using JavaScript, HTML and CSS
PREFERRED QUALIFICATIONS
- 3 years of professional non-internship experience with front end, web or mobile software development using JavaScript, TypeScript, HTML and CSS
- Strong knowledge of front-end frameworks like React and Angular
- Track record delivering correct, stable, performant, and secure front-end software
- Familiarity with object-oriented design and RESTful web services
- Proficiency in at least one back-end programming language, e.g. Java, Ruby, Python, PHP, C#, or Node.js. Experience using JavaScript transpilers and build tools
- Experience instrumenting applications with real user metrics to reflect the customer experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
