What are the responsibilities and job description for the Operations Manager - Nights, Fulfillment - Amazon Pharmacy position at Amazon?
DESCRIPTION
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed.
We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.
We are looking for an Operations Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
A Pharmacy Operations manager is responsible for providing supervision of the Fulfillment Pharmacist team as well as being the site’s clinical decision making in relation to Fulfillment processes.
Pharmacy Operations Managers report to the Site Lead and own the responsibility of ensuring clinically sound process management, supporting operations leadership, managing site quality, and collaborating with key business stakeholders.
A Pharmacy Operations Manager partners with operations management, blending both a clinical and operational skill sets to assist in supporting the business and customer in a safe and cost effective manner. They support the site Pharmacist In Charge to ensure all necessary regulations, laws, and business needs are followed on a regular cadence.
#everydaybetter
Key job responsibilities
- People management of Fulfillment site Operations team
- Develop and sustain Fulfillment team collaboration with Operational leadership for site success.
- Support team members and other stakeholders to drive and augment operational decision making.
- Supervision of Fulfillment processes to ensure appropriate clinical safeguards are implemented to mitigate customer and company risk.
- Pharmacist verification to operational management and leadership including workstreams, team structure, and routing relevant pharmacy tasks
- Investigate all Fulfillment site errors and facilitate proper resolution, reporting, and resolution.
- Provide clinical guidance surrounding the process and inventory management of new business lines to ensure the appropriate medication quality assurance checks.
- Collate and deliver pertinent pharmacy information to Fulfillment team.
- Facilitate control substance inventories.
- All other necessary responsibilities.
Basic Qualifications:
- Bachelors Degree or 2 years Amazon experience
- Ability to obtain pharmacy technician licensure, certification, or state equivalent in the pharmacy's domicile state, if required by the local Board of Pharmacy
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
Preferred Qualification:
- Ability to coordinate larger scale operations process improvements in an efficient manner.
- Organized and able to prioritize and discern priorities of competing tasks.
- Ability to blend operations and clinical knowledge to articulate risks and drive decision making.
- Collaborate and communicate with stakeholders at various levels within the organization
We are open to hiring candidates to work out of one of the following locations:
Phoenix, AZ, USA
BASIC QUALIFICATIONS
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- 2 years of employee and performance management experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
