Senior Program Manager, Fleet Solutions

DESCRIPTION

Job summary
Amazon Worldwide Operations is looking for a Senior Program Manager, Fleet Solutions to own strategic, tactical, cross-functional and technology projects and programs within Amazon Logistics. In this role, the individual will need to be able to work cross-functionally with internal and external stakeholders in order to improve vehicle uptime and optimization while eliminating barriers for our internal customers.

Responsibilities:

• Build a program from theoretical to an efficient and sustainable process
• Scope, create, and drive project plans and budgets
• Communicate to Senior Management on status, risks and process/product changes
• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g.,requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
• Proactively identify and mitigate risks before they become roadblocks
• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
• Manage vendors and built sustainable mechanisms to drive program efficiencies.

BASIC QUALIFICATIONS

• 5 years of experience in program or project management
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor’s Degree or equivalent work experience
• 5 years of experience with tools/systems to analyze data including Excel or other data management systems
• 3 years of experience building reports/pivot tables
• Knowledge of QuickSight and ability to create reports
• 1 year of experience researching and analyzing trends surrounding Fleet vehicles
• 3 years of experience managing vendors and stakeholders effectively
• 1 year experience of vendor management
• 1 year of experience with fleets and vehicles
• 1 Program management with a national level footprint

PREFERRED QUALIFICATIONS

• Master’s Degree
• Fleet management experience
• Recall/Warranty experience
• Technical knowledge on vehicles and vehicle parts
• Operations Management/Management/Fulfillment Center experience
• Experience with logistics
• Verbal and written communication skills
• Knowledge to analyze quantitatively and problem solve
• Proficient in Excel
• Excellent Program/Project management experience
• External or 3p vendor management experience