What are the responsibilities and job description for the Sr. Program Manager, SLS position at Amazon?
DESCRIPTION
Are you passionate about making improvements to both internal and external customer experience? Do you thrive in a fast-paced, dynamic environment? Are you looking for a role with high impact and high visibility? We are looking for a motivated, organized self-starter to join as a Sr. Program Manager on the Service Level Standards (SLS) Performance Program team!
In this role, the Sr. Program Manager will be accountable for multiple VP and Director goals, and will need to work closely with senior leaders in the Last Mile space as well as key partner organizations (e.g., Operations, ACES, WHS) to ensure success. The Sr. Program Manager will own performance programs and mechanisms used by internal customers, such as Delivery Service Providers (DSPs) and Business Coaches (BCs), with a focus on measuring and improving Delivery Associate (DA) performance.
You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that allow the program to scale, 2) can develop data-based insights and turn them into actionable workplans, and 3) clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities. We are seeking a bar-raising candidate who will be able to:
• Analyze metrics and behaviors to draw key business insights
• Identify, develop and execute performance programs that will improve the safety, quality, and speed of customers’ shipments
• Partner with cross-functional stakeholders to drive programs that enable DSPs to be successful
• Think across all SLS programs and other key initiatives in the Last Mile space, delivering holistic, scalable solutions
•Operate and deliver in a fast-paced environment
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA
BASIC QUALIFICATIONS
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
