We are global, we are impacting the lives of millions every day, we are making a difference!  

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.   

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.  

Job Description

To manage the Technical Service team based in an assigned region or of North America. The Manager will provide supervision, training and support to the Technical Service Representative personnel assigned in their area of responsibility. The Manager will be responsible for manpower allocation and the implementation of strategic technical service initiatives designed to support market differentiation and sales growth while continuously improving efficiencies of the Technical Service function.
 

WHAT YOU GET TO DO

• Allocates resources according to prioritized customer growth opportunities and market differentiation efforts / requirements.
• Establishes clear expectations and drives accountability of the Technical Service Representative in all aspects of their responsibilities.
• Fosters alignment to established goals and expectations of the TS organization, including expenses to budget, employee performance and overall KPI’s of the Technical Service Department.
• Implement Best Practice improvements to foster account ability and efficiency of the team.
• Collaborate with co-managers to intervene and resolve “routine” scheduling conflicts across regional teams accordingly.
• Continuously monitors and analyzes the TS call frequency and “VALUE” in assigned region and team members as it relates to the overall Amcor business directives and priorities.
• Prioritizes customers according to business needs and promotes and participates in Market and National Account teams according to company business directives.
• Identifies and creates recommended action plans to build capability within team around competencies and technical skill gaps
• Leads the development of an effective cross training program within the TS organization.
• Assists in the maintenance of an effective communication protocol for Technical Service intelligence.
• Trains computer skills for TS Best Practice initiatives applicable to the TS performance protocol.
• Consistently Demonstrate the Amcor Core Values and 3 E’s (Energy, Empowerment and Execution) while acting as a Safety Leader at all times
• Establish a Regional Amcor TS Team that will continually differentiate Amcor from it’s competitors by adding value and enhancing sales / profit opportunities.
• Establish clear expectations across team for customer plant visits, addressing quality issues, audits, trials and communicating results with accurate and timely information both internally and externally.
• Develops and positions a regional Amcor TS Team that foster a Continuous Improvement mentality and mantra.
   

WHAT WE VALUE

• Build Organizational Capability by hiring well, providing robust and candid developmental feedback, building bench strength in skills and knowledge and retaining top talent. Results Orientation through focus on delivering results in alignment with the company Core Values.
• Machine / Market Knowledge: Understand the machinery utilized in respective markets and in specific customer applications and how it affects their business. Promote the sharing of that knowledge within the Amcor organization to improve our overall growth and profit opportunities and exploit our market differentiation.
• Team Leadership: Empower and Energize the regional TS organization through clear communication that fosters trust and promotes a BEST Practice, team focused culture of successful, professional and accountable TS personnel
   

WHAT WE WANT FROM YOU

• Education – Technical Associate Degree is preferred or work experience equivalent is required.
• Experience – 10 years of successful Technical Service experience to packaging equipment and / or flexible materials industry.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links  "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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