Company Summary
Dr. Daniel Amen, the founder of Amen Clinics, is one of America’s leading psychiatrists and brain health experts. He has authored or coauthored 70 professional articles and more than 30 books, including New York Times mega-bestseller Change Your Brain, Change Your Life. He has appeared on numerous television shows including Dr. Phil, Larry King, Dr. Oz, The Doctors, and The View. His TedTalk has more than 16 million views on YouTube, and The Washington Post has since called Dr. Amen “America’s most popular psychiatrist.”
For over 30 years, the Amen Clinics has treated mental health conditions of all kinds using Dr. Amen’s combination of psychiatry and brain imaging. Now, his eleven clinics across the United States treat over 10,000 patients a month and have collected the world’s largest database of functional brain scans relating to behavior, totaling over 200,000 scans on patients from 155 countries.
During the global pandemic, the clinics have seen a surge of new patients and are experiencing their highest patient volume in company history. We are needed now more than ever.
Job Summary:
The Amen Clinics and Dr. Amen have a wide market presence which includes podcasts, television appearances, books, articles, blogs, advertising, and referrals from other medical professionals. This generates a large amount of inbound phone calls from potential patients with mental health conditions. They seek to learn more about the clinic before booking an appointment.
The Mental Health Treatment Coordinator handles this heavy inbound phone traffic. They listen to the caller, gain an understanding of their situation, and determine if Amen Clinics is an appropriate fit. The Mental Health Treatment Coordinator then answers questions, alleviates concerns, and recommends the most appropriate services. If the client is a proper fit for the clinic, they also schedule an appointment for them.
Recent college graduates attempting to enter the mental healthcare field for the first time are encouraged to apply. No previous healthcare or phone experience is required. New Mental Health Treatment Coordinators receive intensive training and oversight during their first 45 days. Training includes medical terminology, clinical terminology, psychiatry practices, brain structure, electronic health record management, phone systems, and phone consultation best-practices.
For those looking for broad exposure to the mental health patient population, Mental Health Treatment Coordinators speak to thousands of potential patients and their families from every socioeconomic status, age range, and mental health condition across the United States. The conditions of callers includes borderline personality disorder, bipolar, PTSD, panic attacks, marital problems, anger management issues, personality disorders, ADD, ADHD, depression, anxiety disorders, obsessive-compulsive disorder, adolescent behavioral problems, and more.
Success in this position requires great communication skills, compassion, customer service skills, self-motivation, and being a collaborative team player.
Amen Clinics is expanding into the South Florida, Texas, and South American markets. Due to the high Spanish speaking population in these areas, we are building a bilingual team to serve these callers.
Essential Duties & Responsibilities
Qualifications, Knowledge, Skills & Abilities
Knowledge and Skills and abilities:
Physical Demands:
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Job Type: Full-time
Pay: $41,600.00 - $50,000.00 per year
Benefits:
Medical specialties:
Schedule:
Work Location: In person
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