User Tech Support Specialist

Welcome back! We encourage you to check on the status of your current job applications with us. You can also search for a list of our current job openings and see if there are any new positions that might be a good fit for you. Thank you for continued interest in employment with Amentum. For more than 100 years, Amentum has tackled the world’s toughest challenges to deliver agile and steadfast solutions to the U.S. government and its allies. With more than 50,000 employees on all seven continents and in more than 60 countries, Amentum delivers a broad range of operational support services to meet the critical needs of our clients. Our headquarters are in Germantown, MD. Find us online at https://www.amentum.com/ If you need a reasonable accommodation for any part of the employment process, please contact us by email at TAOps@amentum.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Supporting the Most Exciting and Meaningful Missions in the World User Tech Support Specialist The User Tech Support Specialist is responsible for providing technical assistance and support to a workforce located across the globe. The position is responsible for first and second level problem determination, problem/incident recording, problem resolution and problem escalation per Business Technology policies and procedures. User Tech Support Specialists provide second-level support on more complex issues. Principal Accountabilities Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Provide accurate and timely logging of problems and resolution for problems in the Enterprise Service Management software tool Administer user accounts via Active Directory, group membership and rights assignment based on estabilished procedures Escalate problems as appropriate following Service Desk procedures Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers throughout the problem resolution process Deploy personal computer (PC) hardware and software including imaging of Microsoft Operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections Monitor enterprise systems and responds to events through the use of Solarwinds, SCCM, and SCOM Perform other duties as assigned Knowledge & Skills Knowledge of current Microsoft desktop operating system and application software Demonstrated knowledge of personal computer hardware configuration and setup Excellent Telephone and face-to-face communication skills Excellent knowledge of service desk processes and functions in support of end-user computing needs Demonstrated writing and typing ability Demonstrated ability to manage multiple priorities and follow through on projects to completion Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. EEO is the Law Poster EEO is the Law Poster Supplement

Salary : $48,500 - $61,400