Customer Service Representative

Who We Are

The American Academy of Facial Esthetics is a multidisciplinary professional healthcare organization whose mission is teaching the best non-surgical and non-invasive facial injectable techniques to healthcare professionals worldwide. At the AAFE and its subsidiaries, we celebrate our team and their individual backgrounds, ideas, and life experiences! Our culture is one that cultivates this diversity in a laidback and welcoming environment.

Who You Are

As a Customer Service Representative, you are part of our post-sales support team – you will connect with our customers to address questions and resolve issues to ensure a great experience every time.

Job Description:

· Must maintain positive, empathetic, and professional attitude toward customers.

· Work on a team to build meaningful relationships with customers to encourage brand loyalty.

· Confirming that customers are satisfied with products.

· Assist with answering phones, inputting data, following up with customers and administrative duties.

· Working with a team and other departments to find appropriate solutions, as needed.

Skills candidate must possess:

· Proficient in Microsoft and Google applications.

· Ability to communicate effectively over multiple channels (phone, email, etc.).

· Strong attention to detail.

· Interpersonal and customer service skills.

· Ability to problem solve independently.

· College education and previous office experience preferred, but not required.

Benefits:

· Paid time off, including vacation, sick and personal time.

· Medical, Vision Dental Insurance offered.

· Monthly birthday celebrations.

· Team building outings.

· Invitation to annual company events.

· Botox and Dermal Filler services free of cost!

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• This position offers optional weekend travel opportunities for additional compensation. Is this of interest to you?

Experience:

• Customer service: 5 years (Required)

Work Location: In person