Financial Consultant (Facility)

Overview

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Responsibilities

Job Summary

The Financial Consultant assists Patients with their financial responsibility and collect payments upon patient admission into Facility, during treatment, at discharge and post treatment.

Duties and Responsibilities:

• Understand Facility and Corporate policies, standard operating procedures and treatment services offered across AAC.
• Partner closely with Admission Center and Patient Care Navigator to obtain, verify and share Patients’ demographics, employment, insurance, and Loved Ones information prior and/or upon Patients’ admission into Facility.
• Schedule appointments with patients to educate and obtain their signatures for financial documents within 24-72 hours of admission.
• Educate Patients about their insurance coverage, benefits limitation, private pay options and AAC Brand Promise
• Perform insurance benefits eligibility check for patients as needed, coordinate their benefits.
• Perform employment verification for patients as needed to coordinate with employers about COBRA coverage.
• Coordinate with employers/COBRA companies to assist patients will obtaining COBRA benefits and/or paying insurance premiums.
• Coordinate with corporate billing department to aid with correcting denied claims.
• Collect payments consistently from patients, across multiple Facility sites if applicable, process and record them appropriately into applications, and provide payment receipts if requested.
• Discuss and coordinate payment plans for patients as needed.
• Contact Patients’ Loved Ones as needed to obtain insurance information, discuss payment arrangements, and collect payments.
• Establish relationship, rapport, and continued dialogue with patients throughout their stay and beyond discharge from treatment.
• Share Patients information verbally and/or within the system to open communication channels across Facility and Corporate teams.
• Keep abreast of patient’s ability to meet expenses and share financial information with Patient Care Navigator, Clinical, UR and Corporate teams.
• Meet with Patients and/or Loved Ones prior to discharge to review financial responsibility and payment arrangement, address any issue or concern, and update contact information to stay in touch.
• Partner with Corporate teams to resolve any administrative, insurance or billing issue.
• Submit refund request from Patients or Loved Ones to Corporate as needed.
• Answer phone calls from patients and/or Loved Ones as needed.
• Assist direct manager with Patients’ cash account funding as needed.
• Back up other team member as needed.
• Meet defined department goals and activity metrics.
• Participate in department meetings as needed.

Qualifications

Education/Experience:

• 3 or more years of experience working in the healthcare revenue industry/insurance industry/RCM.
• 3-5 years collections experience and understanding of KPI’s including (cash collected, conversion rates).
• Knowledge of Managed Care, including understanding: of how clients are authorized for levels of care, how insurance policies reimburse specific to facility location, in-network vs. out of network insurance, and in-network contracts.
• Strategic and proactive thinker, ability to problem-solve financial solutions for extended treatment.
• Customer orientation – establishes and maintains long-term client relationships, builds trust and respect by constantly meeting and exceeding expectations.
• Interpersonal skills – able to work effectively with other employees, clients, families, and external customers.
• PC skills – demonstrates proficiency in PC applications as required; knowledge of CRM software preferred.
• Policies & Procedures – demonstrates knowledge and understanding of facility organizational policies, procedures, and systems.
• Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate, and spell correctly, and transcribe accurately.

Physical Requirements

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws

• Prolonged sitting at a desk
• Must be able to lift 15 pounds at a time

American Addiction Centers is an equal opportunity employer.  American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.