Technical Support Associate

Overview

The American Association of Veterinary State Boards is a not-for-profit association comprised of 63 Member Boards dedicated to the proper and efficient regulation of veterinary medicine in the interest of public protection. We are committed to advancing the regulatory process for veterinary medicine and being the primary source for comprehensive information that strategically strengthens the veterinary regulatory community.

The AAVSB culture is one of collaboration.  We are creative, and team members specialize in various areas, becoming experts in those areas. We are focused on outcomes instead of outputs. The common thread among us is the striving for excellence through participation and promotion of the Association.

The AAVSB is seeking a Technical Support Associate to be responsible for supporting the activities of the American Association of Veterinary State Boards (AAVSB) and assisting the Office Manager and management staff with general administrative support. This professional administrative position is responsible for offering hands-on technical support to AAVSB Staff and troubleshoot computer problems, install, and update company software and hardware as needed, and interact with outside technology vendors.

A successful Technical Support Associate must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. This individual needs to have great troubleshooting abilities and attention to detail.

This full-time position works in the AAVSB office located in Overland Park, KS.

Compensation: $40,000 - $45,000

Responsibilities

• Supports the AAVSB operations by maintaining office technology systems.
• Supports the AAVSB operations by providing hands-on technical support to AAVSB Staff.
• Supports the AAVSB operations by rectifying and repairing problems with computers and electronics.
• Set up workstations and computers with necessary devices, assists remote employees with workstation setups.
• Check computer hardware to ensure functionality.
• Monitors record keeping and ensures the security and confidentiality of cyber data.
• Identify opportunities to train AAVSB Staff on technology needs including cyber security, application use, network privacy, and computer systems.
• Identify opportunities to train AAVSB Staff on basic equipment uses and troubleshooting.
• Monitoring security and company compliance of requirements.
• Monitory security and company compliance of requirements.
• Identify opportunities for technology improvements and implement new systems.
• Anticipate and report the cost of replacing or updating computer items.
• Provide orientation and guidance to AAVSB Staff on how to operate software and equipment.
• Provides input to Office Manager on suggested computer systems and website enhancement.
• Independently executes special projects that require a combined knowledge of administrative needs and technical operations.
• Assists with the development of manuals and other formal statements of administration procedures and methods.
• Performs duties as required based on the needs of the AAVSB and/or as assigned.

Qualifications

Knowledge of:

• Proficient computer skills and in-depth knowledge of relevant software used by the AAVSB including Microsoft Office 365.
• Data management processes.
• Applicable laws, rules, regulations and/or policies and procedures governing the receipt and expenditure of funds for a 501(c)(3) organization.

Abilities:

• Detail oriented.
• Customer service skills both internal and external.
• Operate independently with minimal supervision.
• Expert level communications skills both written and verbal with diverse constituents.
• Exceptional time management skills including ability to compile data accurately and focus on details, prioritize, and meet deadlines.
• Maintain a calm and positive attitude.
• Dependable and dedicated.
• Solve problems and make decisions.
• Anticipate needs.
• Resourceful and responsive
• Consistently strive for excellence and exercise good judgement.
• Show and demonstrate on consistent initiative, professionalism, poise, and flexibility and work within an environment of frequent interruptions, conflicting priorities, and varying workloads.
• Thrive in a changing environment and operate with a sense of urgency.
• Be comfortable with learning and using digital tools to successfully fulfill duties, communicate, and collaborate with others with a commitment to advancing diversity, equity, and inclusion in the workplace.
• Treat confidential information with professionalism and discretion.

Education and Experience:

• Required: Minimum of an Associates degree or equivalent and at least 3 years providing technical or IT support and customer service skills or equivalent work/educational experience. 

• Preferred: Bachelor’s degree and additional relevant experience in the field

Details:

Work is performed under the direction of the Office Manager with input from the Chief Innovation Officer.

Salary range: $40,000 - $45,000

The AAVSB is headquartered in Overland Park, Kansas (KC greater metropolitan area).

Equal Employment Opportunity

The AAVSB provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, military status, or genetic information (including family medical history). In addition to federal law requirements, the AAVSB complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.