Job Posting for Help Desk Support at American Contract Group, Inc
W2 Only, NO C2C and NO Sponsorships
12 months contract
Onsite
Required:
1-2 years of Corporate IT Help Desk experience
Position Summary:
This role will provide day to day “first touch” phone and walk-up IT support for hardware, software and networking inquiries coming from 2300 global employees
Essential Duties and Responsibilities:
First point of contact for all IT issues, quickly responding to requests
Follows scripted IT handling/engagement procedures
Triages and categorizes incidents and requests, ensuring all tickets are properly documented and assigned
Uses remote support tools to further diagnose and troubleshoot issues at remote locations
Routes issues not resolved on initial contact to the correct team for resolution
Partners with ITCS Enablement Team and others in IT to ensure proper handoffs and follow through
Educates end users on self-service support tools and best practices
Assists in documentation of troubleshooting procedures that can be shared in the knowledge base
Assists in identification of trends in incidents, recommending review of recurring issues
Services supported include hardware (desktops/laptops, mobile devices, printers, file shares), video-conferencing, WAN and VPN networks and phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email.
Experience Requirements:
Has a minimum of 1 year – helpdesk experience
Experience in the support of the Microsoft and Macintosh based equipment
Strong interpersonal skills with a passion for customer service
Physical Requirements:
Able to lift computer hardware, ranging from 0-50lbs
Job Type: Contract
Pay: Up to $30.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Health insurance
Experience level:
1 year
2 years
Schedule:
8 hour shift
Experience:
Help desk: 1 year (Required)
Mac: 1 year (Required)
Microsoft 365: 1 year (Required)
Ability to Commute:
Westford, MA (Required)
Work Location: In person
White Glove Technical Support Specialist, Help Desk
Hourly Wage Estimation for Help Desk Support in Westford, MA
$27.95 to $35.76
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