Salary Resume Critique Job Openings

Lead agent

American Customer Care
Platteville, WI Full Time
POSTED ON 4/24/2024

Job Description :

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents.

As a lead agent, you will be reporting directly to your assigned Team Lead for the program. You will support your Team Lead by driving performance of the agents under your individual team.

You must always role model the behaviors expected of someone in a management position. You will also fill in for the Team Lead when they are not in.

Duties :

  • Handle customer inquiries both telephonically and by email
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Handle supervisor calls
  • Follow all PCI compliance procedures when handling customer information
  • Assist the team leader in the day to day activities of the team
  • Mentor new hires and help them acclimate to the call floor
  • Step into the team leader role when the team leader is not available

    • Last updated : 2024-04-23

Salary.com Estimation for Lead agent in Platteville, WI
$64,914 to $85,669
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Lead agent career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$35,679 - $44,092
Income Estimation: 
$155,477 - $234,187
Income Estimation: 
$44,828 - $53,577
Income Estimation: 
$69,865 - $93,349
Income Estimation: 
$93,782 - $125,616
Income Estimation: 
$93,782 - $125,616
Income Estimation: 
$133,308 - $181,252

Sign up to receive alerts about other jobs with skills like those required for the Lead agent.

Click the checkbox next to the jobs that you are interested in.

  • Architecture Skill

    • Income Estimation: $123,532 - $183,643
    • Income Estimation: $123,635 - $155,312

  • Building Codes and Regulations Skill

    • Income Estimation: $91,297 - $142,255
    • Income Estimation: $97,747 - $127,083
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at American Customer Care

Telephone Survey Representative
American Customer Care
Hired Organization Address Altoona, PA Full Time
**HYBRID/REMOTE OUTBOUND TELEPHONE REPRESENTATIVE POSITION** Hiring in ALTOONA, PA *PAID TRAINING-EQUIPMENT PROVIDED* Wh...
Customer service representative
American Customer Care
Hired Organization Address Bridgeport, CT Full Time
Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in mak...
Customer service
American Customer Care
Hired Organization Address Montoursville, PA Full Time
Job Description : Would you embrace the opportunity to work for a forward-thinking and fast-growing company who genuinel...
View More Jobs at American Customer Care

Not the job you're looking for? Here are some other Lead agent jobs in the Platteville, WI area that may be a better fit.

Travel Nurse RN - Cardiac Cath Lab - $2,995 per week

Lead Health, Madison, WI

Lead Acquisition Agent - (Renewables) - Wisconsin

Percheron Operating, Mineral Point, WI

View More Jobs