Account Manager

Reporting to various positions, this role is responsible for communicating the benefits of the company's services to increase sales. In this role you will be the point of contact for prospects and/or clients and have a range of responsibilities including identifying and information and assistance. This position incorporates both inside and outside duties including visiting customer sites and taking orders via phone and email.

Responsibilities:

• Provides sales planning & sales funnel management to the management team, identifying potential new clients and/or upselling existing clients.

• Creation/execution of successful ‘go-to-market’ strategy to ensure a growing service customer base.

• Prospecting for new customers, including cold calling and identifying competitive accounts that can be converted to service.

• Selling quoted repairs/upgrades to existing and prospective maintenance customers.

• Work closely with sales and admin teams on requests for new business.

• Selling value and differentiating products and services on all new contracts.

• Educating customers on safety issues, code requirements or potential upgrades.

• Record account/customer activity in CRM/ERP/Accounting software.

• Performs other duties as assigned.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field required.

• 2 years of work experience in construction or industrial equipment service sales (elevator service highly preferred). Previous commercial and/or residential elevator installation or servicing experience a strong plus.

• Possess a positive can-do attitude with strong interpersonal/communication/presentations skills and the ability to build strong customer relationships at all levels.

• Willingness to prospect and identify new business opportunities. This might entail cold-calling and prospecting for new clients.

• Highly organized person who can monitor numerous projects at once and who can prioritize opportunities and has the analytical ability and business acumen to focus on profitable “wins”.

• Ability to understand the client’s business, identify solutions & communicate value by proposing and persuading to buy and assist with project management.

• Capacity to become knowledgeable on safety issues and code requirements to better position the company to upsell.

Work Environment & Hazards:

• This job operates in partially in a general office environment.

• Frequent travel to clients or potential clients in various locations.

Special Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• Frequent travel to meet with clients or potential clients will be required – more than 50% outside the office.

Work Contact Group:

• Significant contact with new and existing customers.

• Significant contract with management and the purchasing department.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: On the road