Business Insights Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Global Card Issuance organization is responsible for supporting and managing the production/manufacturing of cards, personalization/fulfillment of cards, delivery of cards, and the design/innovation of new cards for all proprietary card products globally.

Are you passionate about turning data into actionable insights? Join our dynamic team as a Business Insights analyst and be at the forefront of driving meaningful change through data-driven decisions. As a member of our Business Insights team, you will play a pivotal role in supporting Card Issuance colleagues, partner teams, and senior leadership with scorecard and metric development, advanced analytics, deep dives, and ad-hoc requests.

Some key responsibilities for this role include:

• Build strong relationships with cross-functional teams to understand their business needs and provide insightful analysis.
• Thrive in a fast-paced environment by effectively managing deadlines and competing priorities, demonstrating flexibility and agility.
• Exhibit consistent responsiveness and clear communication in addressing inquiries and delivering reports.
• Display a proactive attitude towards learning and self-improvement, open to feedback.
• Utilize data visualization techniques to craft compelling stories that drive strategic decision-making.
• Infuse creativity into your analysis to generate innovative solutions to complex problems.

Minimum Qualifications

The ideal candidate will meet the following qualifications:

• Ability to collaborate with colleagues and teams working in culturally and geographically diverse environments to deliver transformational outcomes.
• Strong communication and presentation skills, across stakeholders and levels of leadership.
• Strong sense of personal accountability and demonstrated self-starter.
• Strong interpersonal skills with the ability to work independently or in teams.
• Proficiency in Excel; familiarity with advanced Excel formulas.
• Experience with SQL for data extraction and manipulation is advantageous.
• Familiarity with data visualization tools such as Tableau, Power BI, or similar is advantageous.
• Familiarity with programming languages like Python for data analysis and automation is advantageous.
• Experience, knowledge, and application of the following methodologies is advantageous: complex problem solving; cost benefit analysis; project management; strategic planning; statistics; probability; operations research; simulation; regression analysis; forecasting; predictive modeling; quality control; statistical process control; work/motion study; design of experiments; Six Sigma; Lean; process mapping; value stream mapping.

Preferred Qualifications 

• Background in analytics, engineering, or a related field is preferred.

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.