Business Manager

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we are supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
The Commercial Salesforce team is part of the Enterprise Platforms Center of Excellence team.  Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. 

We work closely with our sales and account development organization – selling to new clients and helping grow our business with existing and new clients. Recent times bring new challenges, and we need to transform to support today’s business environment. Salesforce.com is one of the key platforms that will drive enhanced productivity throughout our sales and marketing organizations. We are building and delivering a single, global salesforce.com platform -- a command-center for everything our field teams need to do, see and act-on.  Innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal, and fulfilling experience for all our customers.  

The Manager Assistant (Business Manager) role will support the Enterprise Platforms Technology VP and handle a broad range of technology and management assignments, collaborating with a variety of internal partners. 

Key responsibilities include:
•    The successful candidate is a highly organized and strategic thinker who can handle multiple diverse projects simultaneously, while continuing to support the day-to-day running of the VP's office and team.
•    Act as a central point of contact for issues and addressing information requests
•    Lead and manage the planning and operational processes to support the team, e.g., lead team meetings
•    Creation of comprehensive communications/presentations for reviews with senior management and leadership team
•    Lead colleague HR processes for activities including engagement, talent assessments and the PMP process and liaison with HR across multiple markets
•    Coordinate and facilitate, where required, leadership meetings and events, including via Telepresence and WebEx
•    Coordinate and facilitate regular global colleague Town Hall meetings via WebEx Events Centre
•    Coordinate and ensure the seamless delivery of AET and AXP information requests
•    Develop leader communications (presentations, announcements, quarterly colleague updates, etc.) to ensure organizational focus and effective change management
•    Seek out and implement best practices and industry trends which can be leveraged to increase organizational efficiency and quality
•    Manage headcount, Executive cost center and assist in support of department financials
•    Actively seek formal and informal feedback from colleagues to ensure maximum engagement and improve leadership effectiveness
•    Create excellent working relationships across the group as well as business partner groups to maximize information sharing, problem solving and idea generation for key business issues
•    Manage ad hoc special projects

•    Bachelor’s Degree in Business Management, Communications, or related discipline
•    Excellent interpersonal, judgment, communication and follow through skills
•    Technical aptitude and specific knowledge of Marketing Platforms and Salesforce.com an advantage
•    Proven ability to take complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences
•    Exceptional organizational skills, financial acumen, analytical skills, and experience with AET processes/tools
•    A proven track record for influencing without authority across all levels of an organization
•    Ability to build and leverage strong relationships with the Technologies Enterprise Platforms leadership team, Business Partners, HR, Finance, and other Manager and Director Assistants across the organization
•    Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and drive results
•    Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities
•    Proven large scale program management, strategic thinking, decision making and problem-solving skills

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

*Booster eligibility: The CDC has established guidelines for when adults are eligible to receive booster shots depending on when they completed their initial vaccine series (currently five months after the Pfizer-BioNTech and Moderna vaccines, and two months after the J&J Vaccine). If you have completed your primary vaccine series but have not yet reached your booster eligibility date, you will be able to come into the office; however, you will need to complete your booster within 30 days of becoming eligible to continue coming in and participating in company-sponsored in-person events.