Implementation specialist

You Lead the Way. We’ve Got Your Back.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality.

We serve 16,000 restaurants globally.

Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

ABOUT THE ROLE :

The primary role of an Implementation Specialist is to work directly with restaurants to ensure the successful activation of customers onto the Resy platform.

Implementation Specialists will nurture relationships post sale and reinforce the value in our partnership while also fulfilling the customer’s technical needs.

They’ll lead with a customer-centric and consultative approach to turn contracts into long-term commitments.

WHAT YOU'LL DO :

Oversee the entire onboarding process from signature to set live and seamlessly transition customers as they move through different stages in the customer journey.

Build strong customer relationships and fulfill the role of trusted advisor.

Coordinate and provide consultation calls & customizable training sessions (as needed) to ensure confidence with the platform.

Develop foundational expertise in Resy core products and master the technologies used by the Implementation Team.

Resolve customer concerns and operational challenges independently and through appropriate collaboration with internal team members.

WHO YOU ARE :

You have 1 years’ experience in an implementation, hospitality / support role or relevant restaurant experience.

Exceptional organization and time-management are critical to this role.

Excellent written and verbal communication.

You excel in customer service, you provide clear and thorough instructions, and you remain calm during stressful situations.

You are tech-savvy, communicative, detail-oriented, and highly organized.

You thrive in a team-oriented environment and can work cross-collaboratively.

You are passionate about restaurants and the hospitality industry.

Salary Range : to annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers / Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.

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Last updated : 2024-03-26