Internal Communications Specialist

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible —and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

American Express entered the travel business in 1915 and today is one of the world’s largest luxury travel and lifestyle services networks. Travel and Lifestyle Services (TLS) is a key component of the value proposition of the American Express premium card products. TLS is focused on delivering travel and lifestyle benefits which allow the brand to create differentiation and loyalty with premium Card Members. With more than 6,000 frontline colleagues across 23 countries in 11 languages, TLS is a truly global organization. We make membership come to life, every day.

 The TLS Internal Communications Team is a diverse, high-energy, and innovative team that works collaboratively to provide best-in-class communications and engagement activities for TLS colleagues. As a key member of the broader Internal Communications and Knowledge Management team, the Internal Communications Analyst is responsible for supporting the team’s mission to engage, prepare, and inspire colleagues, with a focus on supporting the APAC Servicing organization. 

The person in this role will partner with colleagues within the Global Internal Communications team and across APAC Servicing and support teams to drive innovative, engaging, and informative communications. This position will have shared oversight for our intranet site, the TLS Link, and will work to develop content, build followership, and effectively disseminate critical messages. This role is ideal for someone who is an excellent written and verbal communicator, proactive, passionate about using technology to engage audiences, and can manage multiple projects simultaneously.

This role operates in the premium customer space and the successful incumbent must have exceptional understanding of this segment and the requirements of those servicing it. 

Responsibilities

• Support leadership in the development and delivery of communications

• Manage the delivery of content for a variety of communication channels; write, review, edit and proofread content

• Consult with stakeholders and leadership in the planning, creation, and delivery of communications

• Facilitate interactive workshops designed to develop the technical, creative and communication skillsets of local market communication contacts, and provide ongoing support and mentorship

• Co-own oversight of the global TLS Link intranet site and governance of the eight local market sub spaces in APAC – inclusive of content development, design, and measurement

• Manage editorial calendars in partnership with servicing leadership and local communication contacts, ensuring alignment with global news and TLS business priorities

• Execute communications strategies and plans for APAC Servicing projects and initiatives

• Monitor, evaluate, and report on performance of communications activities; make recommendations based on findings/opportunities discovered

• This position will report into the Senior Manager of Internal Communications

• Exceptionally strong command of verbal and written English

• Superior, detail-oriented verbal and written communication skills; ability to effectively communicate complex information to a variety of audiences

• A passion for communications, telling stories, and engaging audiences

• Strong project management skills with the ability to handle multiple activities and tight timelines

• Strong partnership-building and stakeholder management skills

• Proactive approach and ability to work autonomously and take initiative

• Highly proficient in creative software, specifically Adobe Photoshop and Microsoft PowerPoint

• Proficient with Jive and/or Unily or knowledge of content management systems

• Experience working with cross-functional teams and various audiences, preferably global

• Creative thinking, strong decision-making, flexibility, and the ability to manage, drive, and measure change

• Previous experience with Adobe Creative Cloud – Premier, Photoshop, Illustrator, In Design, After Effects – and/or website creation – HTML, CSS coding, image processing and optimization – is a plus

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
 
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