What are the responsibilities and job description for the Manager Advance Analytics position at American Express?
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Function Description:
The Global Commercial Analytics (GCA) team – a part of Global Strategy & Operations, GCS – is the analytical engine that enables the Global Commercial Card business. The team enables commercial businesses by providing actionable insights to drive business strategy and growth. This is an outstanding opportunity to work very closely with the commercial organization to provide meaningful analytics and actionable insights that help in creating growth strategies.
Purpose of the Role:
This B35 role, based out of Gurgaon, India, would be a part of GCA team responsible for US Commercial Customer Spend Engagement and Retention Analytics, in close partnerships with a diverse set of stakeholders in the US.
The incumbent would work on a team with presence in NY, PHX and Gurgaon (India) as well as lead a team of analysts located in India.
Responsibilities:
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Lead a team of talented Analysts - Help them deliver key projects and guide career development
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Be a key analytical partner to the Marketing and Measurement teams to report on Digital, Field and Phone Programs that promote growth and retention.
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Be able to pull and analyze data to help develop actionable data-driven insights through a deep understanding of the commercial business.
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Help build and develop Trigger frameworks that will help prioritize leads for Field Sales and Phone teams by better identifying the highest value and highest engaging customers who will drive the most Expansion Charge Volume and Incremental Billed Business.
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Build and maintain strong relationships with key partners to understand business objectives/challenges and provide solutions.
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Excellent communication and interpersonal skills, and ability to build and retain strong working relationships
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Strong technical expertise to work with big data; ability to write and update code to pull data for analyses
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Strong analytical/conceptual thinking acumen to solve business problems and articulate key findings to stakeholders
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Expertise in Python/SQL
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Bachelor's degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics, Economics) or business field preferred.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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