Platinum Customer Care Professional

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Platinum Customer Care Professional position may be an ideal fit for you. As a Platinum Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of customers. Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.

American Express Platinum Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.

As a Platinum Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

What would you do every day as a Platinum Customer Care Professional?  

• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
• Grow and nurture customer relationships on every interaction that results in measurable customer value
• Document necessary account information and offer custom solutions that benefit the customer
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

Minimum Qualifications

We are looking for the following:

• Minimum of 3-5 years of customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
• Demonstrated consultative experience, ability to influence, resourcefulness
• Experience owning or working in a small business a plus
• Bachelor’s degree preferred
• This position operates in a 24/7 environment

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.