Product Designer

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

Job Description:

Our UX designers work closely with product managers, engineering, support, communications and training personnel to build the user experiences on Hybrid Cloud by connecting closely with functional leads in a fast dynamic, agile environment.  We are in the business of building capabilities for the Hybrid Cloud platform using cutting edge technologies to enable thousands of developers build applications that define the future of our digital life. This role primarily focuses on building the user experiences for hybrid cloud (such as Kubernetes/PaaS/Private Cloud, and public clouds), and related technologies such as PaaS, IaaS, virtual networks, serverless computing, and microservices.

You will play a key role in innovating new features and products that uniquely meet the needs of Private Enterprise Cloud. You will be actively involved with the product offerings through all stages of the product life cycle by capturing and understanding business and user needs, crafting information diagrams and a wide range of strategic UX deliverables You are a problem solver with a passion for translating complex problems into elegant design solutions and being the design voice in a crowded room. This position reports into Director of Product Management - Enterprise Cloud Platform.

At the core of User Experience Designer

Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

• Agile Practices
• Emerging Technologies
• Business Analysis
• Adaptive Communication
• Strategy Formulation

Responsibilities:

·       Ownership of research, design, wireframes, prototypes on a product-design roadmap for the next generation platform solutions at scale. This includes managing the designs for future feature sets, prioritization of the user flows, designs and tradeoff decision making.

·      Deliver future-thinking and customer-focused designs; transform ideas, business opportunities, research on Hybrid Cloud and create vision into tangible assets that provide clear, usable, useful and desirable outcomes for users

·       As the subject matter expert, help American Express developer community and Engineering teams with product-design related questions and hands-ondesign, research and constructing the wireframes for technical workflow discussions.

·       Craft detailed usability testing stimulus, story boards, user flows and high / low fidelity prototypes along with a wide range of UX assets and deliverables

·       Speak multiple “languages” while working closely with creative, product, business, strategy on Enterprise Cloud and tech from intake to launch and beyond – this means being able to see the big picture, and figure out the small details simultaneously

·       Ensure quality and consistency of UX deliverables including developing site maps, process flows, wireframes, functional specifications; preparing and conducting user validation and/or usability testing sessions and other forms of qualitative and quantitative customer research; and developing user profiles, personas and scenarios

·       Create POV/review presentations on Cloud user experience, user planning or other UX related topics with appropriate supporting research

·      Work in collaboration with key project team members, including user experience researchers, product owners, tech leads, developers, strategy, PM, and visual design – brainstorm, ideate and iterate

·       Ensure adherence to design best practices, standards, brand consistency across all platforms. Be a promoter of the Cloud platform designs to the American Express community and put continuous measures to increase Customer net promoter scorefrom the platform usage perspective.

Qualifications: 

·       Degree in computer Science, Interaction Design, Human Computer Interaction or related field, or equivalent working experience – 3-5 years UX / Interaction experience designing consumer facing applications in cloud

·       Experience designing requirements for PaaS and IaaS Hybrid/Private/Public Cloud.

·       Have strong computer skills and firm grasp of Adobe Creative Suite, protyping tools (Balsamiq, Sketch, Omnigraffle, Illustrator, Photoshop, InDesign, Captivate, Invision), the Microsoft Office product suite (Outlook, Word, Excel, and PowerPoint)

·       Exceptional skills in ideation, sketching, concepting, brainstorming, and UX asset production. Ability to simplify and turn complex interactions into intuitive user experiences

·       Strong portfolio showing breadth of UX Design work

·       Knowledge of the capabilities and limitations of  HTML, CSS, JavaScript. Ability to create both high and low fidelity clickable prototypes

·       Have a good understanding of Hybrid Cloud and American Express applications

·       Clear and confident communicator with an affinity for visual storytelling

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary : $90,000 - $165,000