VP - Chief of Staff and Strategic Planning

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Risk & Compliance Organization (“GRC”) ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance. Global Risk and Compliance is comprised of four organizations: Global Compliance and Ethics, Global Privacy, Global Operational Risk & Oversight, and Regulatory Exam Lifecycle Management.

The VP Chief of Staff & Strategic Planning will report directly to David Nigro, Chief Risk Officer. This VP position is responsible to provide strategic, analytical, and operational support to the CRO and the GRC organization, ranging from balancing day-to-day business priorities and long-term strategic deliverables. He/she will be a vital member of the GRC Leadership Team, working closely with business partners and senior leaders on the development and execution of risk strategy, operating model, and talent development processes.

The VP Chief of Staff & Strategic Planning executes a broad range of business and management assignments, including:

• Work closely together with the CRO to support critical business and all enterprise risk dimensions
• Conduct risk analysis and respond to ad-hoc requests from the executive leadership team and the regulators
• Deliver high-impact presentations for executive, board and regulatory audiences on key enterprise risk assessment, management, and oversight
• Provide connectivity for Global Risk & Oversight with strategic partner groups within the company to support risk control and oversight
• Manage the overall cadence of the CRO office and act as a liaison across the Enterprise
• Serve as a global lead driving the organization’s operating model and managing processes
• Lead the GRC Operating Expense (OpEx) Center of Excellence team for planning, reporting and managing of business unit and department level OpEx
• Provide talent and staffing insights, and drive recruiting, culture, and training efforts for the GRC organization, working with strategic partners

Qualifications:

• Strong risk management expertise with a preferred background in first line of defense
• Demonstrated ability to drive transformation in complex, and matured processes
• Exceptional professional communication skills – clear, logical, and structured.
• Strong project management skills and demonstrated ability to manage multiple business priorities
• Business maturity and ability to foster relationships and build trust with stakeholders throughout the organization across all band levels.
• Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
• Sound judgment, adaptable interpersonal skills, and strong situational leadership.
• Superior attention to details.
• Utmost discretion and integrity
• Advanced degree in statistics, econometrics, operations research, mathematics, computer programming, data science, engineering, or a related quantitative field of study.
• Deep understanding of credit card economics and payment networks

Salary Range: $185,000.00 to $260,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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