What are the responsibilities and job description for the Customer Service Representative (Part-time) position at American Freight Stores, LLC?
The Customer Service Representative/Part Time is responsible for providing customer support for our Ecommerce platform. The advisor will handle a high volume of inbound calls to resolve a broad range of customer inquiries. They will provide exceptional customer service by meeting quality standards including one call resolution. Additional channels of inquiries such as email and help tickets will also be used to resolve customer inquiries by the advisor. In addition, the advisor will be assigned operational support tasks on an ad hoc basis.
Responsibilities:
- Answer broad range of customer inquiries via phone, email, and help tickets with the assistance of leads and manager
- Training provided in all areas of the business so you will become a subject matter expert at responding to the following customer inquiries
- Help navigating our website
- Product questions including available stock
- Product and service issues including warranty claims
- General inquiries such as order status questions
- Escalates to internal and external departments and business partners to resolve customer inquiries
- Follow through with customers when one call resolution is not possible to ensure full resolution of their inquiries/issues
- Maintains all records in system to enable accurate reporting and quality support
- Assists with operational tasks as needed to support business needs
Job Requirements:
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Customer oriented
- Attention to detail
- Adaptability and flexibility
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Delaware, OH 43015: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location