Business Analyst, Salesforce

• Responsible for gathering, analyzing, and managing requirements for Salesforce projects.
• Responsible for documenting business requirements, technical requirements, user stories, use cases and data conversion requirements as a project team member.
• Responsible for developing test plans, user acceptance testing, and user documentation.

• Gather, analyze, and document business data requirements, workflow processes, and process improvements. Conduct interviews with business leaders and subject matter experts to elicit and identify user requirements.
• Translate business requirements to technical requirements in conjunction with technical team. Document and gain approval for requirements from project team and business sponsor.
• Provide data analysis for integration requirements, reporting needs, and other functions. Maintain effective communications with supervisor, project managers and team members.
• Trace requirements to deployed system to ensure all the requirements are met. Participate in development and deployment process as needed.
• Create use cases and test scripts for functional and user acceptance testing and serve as liaison to business during UAT process. Identify and resolve defects as requested.
• Provide status updates and reporting while meeting project schedule, deadlines, milestones, and budget. Inform Project Manager of technical issues, project barriers and resolutions.
• Provide use cases and other documentation for development of training and user documentation. Assist in developing training documents as requested or needed.

• Bachelor's Degree in Computer Science, Information Systems, Business Administration or related technology certification
• Three (3) years of experience in a business analyst role demonstrating understanding of business software concepts, capabilities and opportunities
• 
  Three (3) years of experience with one or more of the assigned line of business applications and systems (ex. SharePoint, Dynamics, Blackbaud, Finance, etc.)
• Three (3) years of experience with data mapping as well as integration requirements and documentation
• Five (5) years of comprehensive knowledge of business processes, organization and techniques
• Three (3) years of proficient experience in Microsoft applications including Visio and SharePoint
• Three (3) years of working experience in Salesforce platform – Sales Cloud, Experience Cloud, Nonprofit Cloud (NPSP)
• Ability to work on multiple projects concurrently and prioritize to meet competing deadlines
• Excellent verbal and written communication skills
• Proven track record in fast paced environment, strong time management skills
• Demonstrated competence and success in prior assignments and professional integrity

• Three (3) years of knowledge and experience with non-profit or sales industry with contact management, customer relationship management or related systems and software
• Two - Three (2-3) years of experience with Salesforce Marketing Cloud
• Ensure 100% adherence to all BT and AHA policies, processes and procedures related to technology

Salary:

Pay is commensurate with experience; geographic differentials may apply.

Benefit Plans:

Our Rewards & Benefits package not only gives you the total benefits you want, but also goes above and beyond with innovative programs to develop your skills – helping you grow and thrive at the American Heart Association. To learn more about our benefit offerings please visit: https://heart.jobs/rewards-and-benefits/