Quality Improvement Manager

Overview

Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?

Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!

This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.

\#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life satisfaction, and our Guiding Values - Check out this hashtag on Facebook, Instagram, and Twitter today!

Responsibilities

The American Heart association has an excellent opportunity for a Quality Improvement Manager!

Please note: This position can be home office based in a virtual work role serving a specific region(s) geographically. The hiring manager will define the region/territory/market. This may be subject to change, especially in a virtual coverage capacity.

You will be responsible for providing Get With The Guidelines® and certification program(s) advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers as well as EMS agencies and outpatient and/or post-acute facilities. Responsible for leading post-sales process, customer retention, and activities to insure excellence and attention to details of the sales support and service effort. Also, responsible for daily operations and implementation of client supported project, program, or promotion, including issue management, tracking, and reporting on achievement to defined goals. Demonstrate knowledge of Quality Improvement skills related to program and products and have the aptitude to acquire a working knowledge of Information Technology as it relates to the program/product after training. Able to apply knowledge to the field of account management responsibility.

• Engage with clients at hospitals, healthcare systems, post-acute facilities, ambulatory/outpatient settings, or EMS organizations to implement and deliver program and product services, including active data collection, decision support tools, best practice sharing, quality improvement consultation, and how to build a program site team/infrastructure for success.
• Provide exceptional account support to build and maintain a positive relationship in collaboration with region staff and leadership. Review program participation and opportunities for expansion into additional quality programs. Skilled in seeking out program/product champions at the customer site, relationships with key stakeholders and decision makers/influencers in C-suite or executive positions as well as essential relationships with front line leaders and data abstractors.
• Organize, plan, and deliver both accredited and non-accredited workshops,
• Collaborate with sales team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, generate revenue and reduce health disparities.
• Document activities in customer relationship management tools such as Microsoft Dynamics. Provide access and delivery of information through PMT, IRP and other Health IT systems. Record and report on account interactions and execution of the supported initiative including tracking progress and reporting.
• Consult with appropriate hospital teams to identify and resolve compliance issues and facilitate program participation progress and optimization of program and product value and return on investment.

Qualifications

• Bachelor’s Degree or equivalent work experience
• Two (2) – Five (5) years of proven experience
• Experience in an acute care hospital working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within process improvement framework
• Experience in hospital/healthcare systems for Cardiac, Stroke, Resuscitation, Heart Failure, and/or Atrial Fibrillation
• Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups
• Strong interpersonal and relationship building skills
• Excellent oral and written communication
• Ability to travel up to 30% local and overnight stay

Preferred Skills:

• Certified Professional in Healthcare Quality or Certified Health Education Specialist, or a clinical degree
• Experience in collaborative learning groups.
• Experience in healthcare quality improvement systems
• Familiarity with Systems of Care work or understanding of EMS, Payers, CMS

Compensation & Benefits

Competitive salary offered. Our Rewards & Benefits package not only gives you the total benefits you want, but also goes above and beyond with innovative programs to develop your skills – helping you grow and thrive at the American Heart Association.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? Click here to see other opportunities.

Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities

Location US-TX-Dallas

Posted Date 6 minutes ago (7/15/2022 12:49 PM)

Requisition ID 2022-8905

Job Category Health Strategies

Additional Locations Diversity Distribution SouthWest | Diversity Distribution Western States

Position Type Full Time

Location: OK-Oklahoma City