What are the responsibilities and job description for the Customer Service Representative- TX position at American Modern Insurance Group?
Offer:
At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Successful completion of New Hire Training. Uses 1-2 skills for phone coverage. Skills can be CR/Billing or Click to Chat. Has multiple product knowledge; Ability to process multiple products and transactions. Ability to multi-task and work independently. Ability to work in a fast-paced environment.
*Schedule is Monday-Friday 11am-8pm
Roles & Responsibilities:
- Answering incoming call volume and provide written communication for all lines of business for policyholders, agents, and strategic accounts
- Processing transactions for multiple lines of business, systems, & products
- Uses multiple computer applications
- Actively participates and involvement in department initiatives and goals
Qualifications:
Required Core Competencies:
- Ensures Accountability
- Communicates Effectively
- Instills Trust
- Customer Focus
- Resourcefulness
At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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