Quality Assurance Manager

American National Family of Companies
Springfield, MO Full Time
POSTED ON 4/12/2024

Quality Assurance Manager


American National is seeking a Quality Assurance Manager. In this role you will support P&C Claims Operations by ensuring that audits and validations conducted by the team are conducted with a high level of accuracy and consistency. You will help transform the client experience by actively identifying, analyzing, and recommending improvements focused on service and operational compliance with best practices and regulatory requirements.


What You’ll Do


  • Responsible for the leadership of Quality Improvement team(s) within P&C Operations.
  • Mentor and develop each member of the Quality Improvement team.
  • Collaborate with senior leadership on the development of the overall Quality Improvement strategy and roadmap for P&C Operations.
  • Lead the delegation and prioritization of the team’s projects and ensures the projects are completed timely.
  • Creates, analyzes, and maintains queries, reports, and dashboards (i.e., PowerBI) used by the team or other areas of P&C Operations; analyzes business results, identifies trends, and issues, and makes improvement recommendations to stakeholders as needed.
  • Validate audit guides to ensure calibration and consistency of results. Analyze the results of the audits.
  • Validates and reviews queries, reports, and dashboards prior to being sent to areas within P&C Operations.
  • Interacts with all levels of the claims staff, internal partners, senior staff, external resources, and regulators, including but not limited to assessments, audit, training, coaching, performance management, and presentations.
  • Improve processes and procedures while maintaining technical bulletins, procedures, policies, practices, guidelines, and official records for the business area.

What You’ll Need


  • Bachelor’s degree in business, risk management, or a related field
  • Eight to Ten years of claims handling experience
  • One to Two years of supervisory/management experience preferred
  • CPCU, AIDA, ARC, or similar industry designation preferred
  • Expert use with estimating software and management systems software.
  • Ability to initiate, plan, implement or evaluate programs.
  • Must have strong communication and people skills.

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.


American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team.


American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.


Nearest Major Market: Springfield
Job Segment: Quality Assurance, Compliance, Claims, Social Media, Risk Management, Technology, Legal, Insurance, Marketing, Finance

Salary.com Estimation for Quality Assurance Manager in Springfield, MO
$107,130 to $140,029
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Quality Assurance Manager career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$119,166 - $155,760
Income Estimation: 
$161,179 - $203,304
Income Estimation: 
$119,166 - $155,760
Income Estimation: 
$161,179 - $203,304

Sign up to receive alerts about other jobs with skills like those required for the Quality Assurance Manager.

Click the checkbox next to the jobs that you are interested in.

  • Kanban Methodology Skill

    • Income Estimation: $161,179 - $203,304
    • Income Estimation: $239,587 - $380,690
  • Lean Skill

    • Income Estimation: $161,179 - $203,304
    • Income Estimation: $239,587 - $380,690
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at American National Family of Companies

American National Family of Companies
Hired Organization Address Memphis, TN Full Time
Field Claims Specialist American National is seeking an experienced full-time team member to manage field property claim...
American National Family of Companies
Hired Organization Address Springfield, MO Full Time
Job Posting As a Regulatory Compliance Analyst at American National you will use your strong attention-to-detail and pol...
American National Family of Companies
Hired Organization Address Glenmont, NY Full Time
Customer Service Representative II Do you have high attention to detail, possess the ability to effectively multi-task, ...
American National Family of Companies
Hired Organization Address Glenmont, NY Full Time
Job Posting As a Regulatory Compliance Analyst at American National you will use your strong attention-to-detail and pol...

Not the job you're looking for? Here are some other Quality Assurance Manager jobs in the Springfield, MO area that may be a better fit.

Quality Assurance Manager

PMCO, El Dorado, MO

QUALITY ASSURANCE MANAGER

Next GenHealth Staffing, Republic, MO