Associate I, NML Operations Support

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Analyze and report high complexity testing on donor and patient samples. Resolve compatibility problems; provide complex reference and consultation services to hospitals and transfusion services. Adhere to explicit standard operating procedures and interpret test results in accordance with the applicable regulatory requirements. Provide support, development and/or technical resources to internal or external customers. Perform on-call duties as required. Provide guidance and training to team members and applies subject-matter expertise to facilitate problem resolution and optimize lab activities. Must maintain state or board certification, if applicable, and attend continuing education programs. Perform work in compliance with accrediting agency standards. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Coordinate training with the Education Department, laboratory management, trainers, and staff. Oversee department training activities and staff as directed. Assist education staff in development of training curricula. Ensure competency documents are accurate and distributed in compliance with ARC regulations for staff assessment. As directed, enter training and competency activities in system and provide documented communications to laboratory staff as required by transmittal sheets and implementation plans; maintain appropriate documentation. Monitor the training progress of staff, adjusting the training program as necessary to meet the needs of the laboratory and the individual in training. Report trainee progress to laboratory management. Act as departmental lead for transmittal and document package implementations. May develop or participate in change management plans. Serve as point of contact for problems, corrective actions, and effectiveness checks. Attend root cause analysis meetings as assigned and ensure Problem Management timelines are met. Process any combination of reports which may include: customer complaints, material review board process, supply and equipment problem deficiency reports. Serve as point of contact for validation and implementation plans. Coordinate, assign, and track equipment preventive maintenance schedules and validations. Write and maintain departmental operating procedures to assure compliance with regulatory agencies. Consult with technical team leads and subject matter experts to ensure accurate and complete documents. May assist Education Department in development or revision of Training Implementation Plans. May perform annual review of procedures and version control. Archive departmental records in accordance with guidelines and AABB Standards Standard Schedule: Day Shift Mon-Fri WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: bachelor’s degree in science or related field required. Experience: Minimum 1 year blood bank experience or equivalent combination of education and related experience required. Blood center experience, training, and quality assurance experience preferred. Skills & Abilities: Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems and recommend appropriate solutions and ability to assimilate information quickly is required. Excellent written and verbal communication skills and the ability to deal with all levels of staff are required. Working knowledge of word processing, spreadsheet, database applications; presentation applications preferred. Ability to work on a team. Pay Range: $55,000 - $65,000 BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO Holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short Long Term Service Awards and recognition The American Red Cross requires new hires in this location or position have at least one vaccination against COVID-19 as a condition of employment and commit to being fully vaccinated within six weeks of employment. Upon being hired, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights The American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. Whether you’re a recent graduate or an experienced professional, if you share our passion for helping people, we invite you to join us - where your career is a force for good. The American Red Cross is committed to excellence in service through diversity and inclusion. You will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. We celebrate the distinct differences that make us unique, and we foster work environments that recognize the diverse needs of our people. We need people who want to contribute their individual talents to help their neighbors locally, across the country, and around the world. As a leading humanitarian organization in the nation, the American Red Cross embeds principles of diversity and inclusion in all we do to fulfill our mission in a manner that is culturally competent and that deeply values and respects all humankind.

Salary : $55,000 - $65,000