Level I Technician - Help Desk

Overview

American Office Solutions is looking for a smart and motivated Level 1 IT Consultant, that loves to learn and share what they know. In this role, you need to be good at and really enjoy interacting with clients, since you will be representing American Office Solutions. You are a good fit for this role if you are highly organized, analytical, and comfortable with both systems and people.

About American Office Solutions

American office Solutions is a Managed Services Provider that has been helping organizations manage their IT for over 21 years. We specialize in translating technology into business sense. From the board room to the server room, American Office Solutions offers piece of mind so that organizations can focus on what they do best. We are a team of people with different strengths and backgrounds that work together to make a positive impact on the lives of our clients, community, and each other.

Location & Schedule

In person at the Office: 819 18th Street, Bakersfield, CA 93301. Monday – Friday: 8:00 AM – 5PM With a rotating on-call schedule.

Directly Reports: Service Manager/President

Preferred Skills:

We’re looking for an incredibly talented, IT consultant to be part of our technology delivery team. Our team provides phone, remote and onsite support for our clients all located around southern or central California (some with remote employees or offices nationwide). We implement and support all our clients’ technology so you need:

To be highly organized, administrative and process oriented.

Must have strong problem-solving skills and be able to come up with creative and flexible solutions

Certification including, but not limited to A , Net , Microsoft, or Cisco

Experience with the following technologies: Microsoft workstations and servers, firewall and switch programming and maintenance, infrastructure monitoring systems like Datto RMM or Labtech, networked printers, VoIP, and mobile devices

Day-to-Day Expectations

Perform excellent customer service

Accurately document issues in ticketing system

Solve client problems and communicate expected times

Inventory and manage supported devices and systems

This role will answer inbound phone calls from clients requesting immediate technical support as well as inbound requests from clients via other methods such as email or a ticketing portal.

Qualifications:

Customer support experience

Excellent communication skills

Previous technical training, school, on the job, self-study is all accepted.

MSP industry experience a bonus

This is an amazing opportunity for someone who:

Wants a company that truly CARES about its customers and employees.

Is a self-starter.

Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.

Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.

Wants a position that will offer career advancement.

Physical Demands And Work Environment:

While performing the duties of this job, the Help Desk Level I Technician will be in an office setting. The physical demands include, but are not limited to, standing, sitting, walking, lifting up to 50 LBS, overhead lifting, carrying, reaching, handling, kneeling, crouching, and bending. Office positions can be mentally challenging. As a result, this position is more mentally challenging than physically challenging. There will be extended periods of sitting required when performing administrative tasks and while attending meetings. Non-physical demands include a work environment where the noise level is usually quiet to moderate. The nature of the position may expose the Level I Technician to moderate to high levels of tension when dealing with issues.

Requirements:

Reliable transportation (car or greater) and clean DMV record
Must have own auto insurance.
Must pass pre-placement drug/alcohol screen, background check and pre employment physical to meet industry standards.

Have read this whole job post or just skimmed it? How's your attention to detail? Do you want to escalate your application to the top of the stack?!? We want to ensure that all applicants have a fair and equal chance, so we’re using a an assessment. The next step in our hiring process is to complete an assessment and short questionnaire. Show us that you are pro-active and go through the assessment and questions now instead of later! Ready to join our team? Start by clicking the link below.! :)

This link will direct you to Test Gorilla's website.

https://app.testgorilla.com/s/21tgxl6x

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Windows Server: 1 year (Preferred)
• Firewall: 1 year (Preferred)
• Managed Switching: 1 year (Preferred)
• full time computer repair within a company (not a side gig): 2 years (Required)
• full time Windows support within a company (not a side gig): 2 years (Required)
• using a ticketing system: 1 year (Required)

Language:

• English (Required)

License/Certification:

• California Drivers License (Required)

Ability to Relocate:

• Bakersfield, CA: Relocate before starting work (Required)

Work Location: In person