SERVICE TECHNICIAN

Description

American Paper & Twine Co. is looking to add an experienced Service Technician to our Chattanooga, TN branch. The Service Technician would serve customers by maintaining and repairing purchased, sold, warranted or contracted equipment in a safe, professional, and courteous manner. The equipment we service includes janitorial (i.e. autoscrubbers), laundry, and packaging machinery.  

Benefits:

• Health insurance paid 90% for employee

• Generously funded Health Savings Account

• 401(k) plan with matching contributions offered

• Employer paid life insurance provided

• Dental, vision, long term disability and AFLAC plans offered

• Employee Assistance Program offered and paid 100% 

• Paid Time Off accrued from day 1 and available to use after 90 days

Job Description:

• Schedules preventative maintenance for on-site repairs or service contract repairs to be done each day.

• Quote estimates on Parts & Repairs and notify customer when requested.  Upon completion of repair, promptly fill out repair work order for return to customer.

• Answer customer telephone calls, provide information and take requests for pick up of equipment to be repaired.

• Purchase parts, accessories, equipment, special orders, and shop supplies. 

• Maintain paperwork for work orders and contracts. Keep inventory log on all serialized and serviced equipment (purchased and sold).

• Enter all information on equipment repair ticket within online CRM.

• Process & schedule equipment demo and rental transactions.

• Properly demonstrate equipment.

• Process warranty claims.

• Resolve all customer (internal & external) issues regarding repairs.

• Perform daily, monthly or quarterly inventories.

• Responsible for maintaining a safe, neat, organized, and functional repair area.

• Assist in the initial set up and tracking of service contracts.

• Properly disposes of equipment parts.

• Coordinates with sales, customer service, warehousing and purchasing departments to ensure customer satisfaction.

• Continually enhance industry knowledge by continuing education.

• Follow safety and housekeeping procedures.

Requirements

Job Skills & Requirements:

• Prior service repair and maintenance experience (distribution environment preferred).

• Excellent mechanical and electrical skills

• Janitorial equipment, laundry equipment, packaging equipment experience preferred. 

• Ability to stand and be in motion at all times.  Flexible enough to walk, twist, bend, stoop, pull, grip and lift merchandise. 

• Excellent verbal and written communication skills with strong interpersonal skills.

• Ability to multi-task.

• Ability to learn and operate ERP system.

• Ability to travel to make service repairs.

• Attend training programs.

• Possess a valid Driver License.

• High school diploma or equivalent required.

About the Company:

American Paper and Twine Company (APT), founded in 1926, is a 3rd generation family owned and operated wholesale distributor of janitorial/sanitation products, packaging supplies, foodservice disposables, and office products.  We service a wide array of industries including: Healthcare, Education, Manufacturing, Distribution, Food Service Processing, Government, Restaurant, Catering, and General Offices.  Our product breadth and best in class customer service differentiates us from our competitors and allows us to market ourselves as a one stop shop to businesses large and small.  Headquartered in Nashville, TN, we have additional distribution facilities in Chattanooga, Knoxville, Memphis, Little Rock, Atlanta and Florence.

APT is proud to be an Equal Opportunity Employer (EOE) and Drug Free workplace (DFW). All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.