What are the responsibilities and job description for the Executive Casino Host position at American Place?
- Develop and sustain relationships with VIP guests.
- Introduce new VIP guests to the casino property.
- Develop new markets to target qualified players.
- Represent the casino at on and off property events.
- Empower to ensure guests’ problems / complaints are resolved in a prompt, courteous and effective manner.
- Reactivate inactive VIP patrons through direct contact (mail, telephone, text, e-mail etc.).
- Meet required goals for special events, advance hotel reservations and new player sign-ups.
- Provide complimentary amenities to guests who have attained the necessary level of play.
- Book hotels, special events, and exceed monthly sales quotas.
- Facilitate the effective management of information throughout the department and casino.
- Maintain strong communication with all company departments in order to complete assigned duties successfully.
- Assist with the credit application process.
- Maintain a working knowledge of the casino facility and current and upcoming events on the property; advise guests and employees.
- Responsible to supervise player development staff as assigned.
- Provide service to internal and external customers.
- Facilitates dinner arrangements, reservations, and requests.
- Answers telephones according to department standards to ensure guest requests are handled promptly.
Responsible for immediately informing on-site IGB Agent on duty, Security, and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness, or become aware; must report pursuant to company Self-Reporting Policy.
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