Field Service Technician

Field Service Technician

Fairview Heights, IL

American Repair Maintenance (ARM) takes pride in being a go-to partner for data-driven, comprehensive repair and preventative maintenance services spanning all trades for commercial facilities. With a self-performing and scalable model, we go beyond mere fixes, strategically elevating our client’s overall facility management.

At ARM, we're not just a commercial property maintenance company; we're a trusted and innovative force reshaping the landscape. Our growth trajectory is nothing short of meteoric, leaving a disruptive imprint on the industry. As a 100% self-performing powerhouse, we don't just meet expectations—we redefine them. While the "work hard, play hard" mantra might sound like a cliché, we wholeheartedly embrace it, especially when college football season rolls around.

About this role:

We are looking for a highly skilled Field Technician to deliver exceptional maintenance facilities service to our customers. In this role, you would be the eyes and ears in the field, responsible for completing service tickets in a designated territory. The high level of execution you’d bring to the table would help serve our mission to deliver exceptional service to each of our customers.

The nature of our business also demands that everyone is flexible and cooperative with fellow employees and customers and displays a high level of professionalism. We pride ourselves in performing as a high functioning team. (All policies and procedures, both organizational and otherwise must be followed to ensure proper and safe working conditions for every individual entering our business).

Responsibilities:

• Ensure that changes and problems get documented and communicated.
• Carry out assigned tasks and work orders with minimum direct supervision.
• Clear lines of professional communication with Lead Technician(s)/Field Supervisor(s)/Field Manager(s) and office staff on open issues and progress of all work assigned.
• Successful execution of assigned programs/work orders as they relate to cost, quality, timing and customer satisfaction.
• Maintain cleanliness and organization of assigned work area.
• Effectively document and communicate work required and executed out in the field.
• Ability to work a flexible schedule, including “on-call” availability
• Ability to travel 500-1500 miles a week to customer sites

Note: This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

Skills and Qualifications:

• 10 plus years of experience in most or all the following skills (Strong Commercial Plumbing skills are a must, electrical, brickwork, stonework and handyman skills required):
  • Carpentry (cabinet repair)
  • Plumbing (run a power auger, change out sinks and faucets, use of sewer machine, experience working on commercial toilets, water heaters, running a rodder)
  • Electrical (basic electrical knowledge)
  • HVAC
  • Painting
  • Drywall Repair (Wall Repair(s): Drywall, Painting, Masonry work, Stucco/EIFS)
  • Flooring Repairs
• High school diploma, or equivalent certification
• Related vocational education or certifications preferred
• Proficient computer and mobile phone skills (preferably iOS and Android)
• Intermediate proficiency reading assembly and blueprint drawings.
• Proven mechanical aptitude
• Proven ability to accept direction and complete tasks as assigned while working as part of a team or individually.
• Ability to provide own hand tools and toolbox suitable for the job (a list of those recommended will be provided).
• Ability to lift up to 80 lbs.
• Capability to apply up to 200 pounds of torque
• Ability to work bending, stooping, standing, sitting, and lying down
• Willing to travel 500-1500 miles a week to customer sites
• Daily travel to customer locations is required

Tools Required:

• Battery power tools
• Drill/Driver
• Impact Driver
• Circular saw
• Oscillating saw
• Saws-all/Reciprocating saw
• Sander
• Spare batteries/charger
• Brad Nailer
• Socket/Ratchet set (various sizes)
• Crescent wrenches (various sizes)
• Channel Lock (various sizes)
• Lineman pliers
• Needle nose
• Pipe wrenches (various sizes)
• Multimeter
• Non-contact voltage tester
• Receptable tester
• Hammers (claw/2-3lb mini sledge)
• Tape measure
• Levels
• Speed square
• Drywall tools (various sizes)
• Angle grinder
• Hammer drill

Why ARM?

Along with competitive pay, we offer medical & RX, dental, vision, life insurance, company matching 401(k), HSA, paid vacations, paid holidays, and referral bonuses.

At ARM, we're dedicated to nurturing our team members' personal and professional growth through ARM University. We believe in lifelong learning as a cornerstone of both life and career success. That's why we've built ARM University— a platform that goes beyond the norm, providing opportunities for continuous education and mastery for our team.