What are the responsibilities and job description for the Manager, Project Portfolio and Process Improvement position at American Speech-Language-Hearing Association...?
ASHA requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, “fully vaccinated” is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine 14 days or more before they begin work. Individuals with a disability or a religious reason preventing them from taking the vaccine may request an accommodation.
Description
The Manager, Project Portfolio and Process Improvement in the Office of Business Excellence (OBE) plays a key role in coordinating the management, communication and execution for ASHA’s project portfolio, facilitates the successful delivery of process improvement initiatives, and provides planning, guidance, support, and execution of project management activities. The Manager, Project Portfolio and Process Improvement is responsible for supporting ASHA employees with tools, templates, methodologies, and techniques related to project portfolio management, project management and process improvement, in order to advance the culture of business excellence and effectively execute best-in-class business practices. The incumbent will offer project portfolio management, process improvement and project management services to ASHA's National Office staff.
Responsibilities
- Coordinate project portfolio management (PPM) activities that support ASHA priorities and help develop effective ways to advance PPM maturity.
- Provide project portfolio management, project management and process improvement guidance and support to ASHA staff.
- Establish and maintain the roadmap of key projects and deliverables that support operational excellence; maintain up-to-date status and communicate assessments and plans to stakeholders; manage changes to initiatives in progress, in order to help achieve optimal results; manage project priorities based on resource availability and necessary software product upgrade schedules.
- Design and execute an annual project selection cycle that will allow staff the opportunity to suggest new projects, undergo discussion, prioritization and selection; communicate results to staff in an effective and clear manner.
- Manage and collaborate with functional groups to conduct business process analysis, identify problems or gaps in processes, determine course of action and impacts to the organization, and recommend measurable improvement changes.
- Provide clear and engaging training and coaching on project management and process improvement topics.
- Support staff and act as a facilitator in training, processes, procedures, and policies to effectively manage projects and implement process improvement strategies.
- Conduct full life-cycle project management on selected projects, including project execution and communication, scheduling, milestone tracking, issue management, and change management.
Contacts:
To accomplish responsibilities listed above, the incumbent has contact with:
- Director, Office of Business Excellence
- ASHA Facilitating Team
- Cluster and Team Leaders
- National Office Staff who are involved in project management and process improvement activities
- Outside Vendors and Consultants
Freedom to Act
The Office of Business Excellence Director sets forth the scope of activity in various assigned areas and assigns work tasks with defined objectives and deadlines. The incumbent will review requested work and advise the Director on estimated time and effort, along with any exceptional characteristics that may affect the Director's decisions regarding priorities, assignment of personnel, changes in planned resource allocation, or formation of special purpose teams. This individual advises the Director on issues that have the potential to impact scope, schedule, or budget. Completed work is reviewed for its effectiveness in meeting objectives and achievement of overall goals defined for the Office of Business Excellence.
Education, Experience, Knowledge, Skills (Qualifications)
Knowledge Typically Acquired Through
- Successful completion of a bachelor's degree
- Minimum 5–7 years’ work experience in project management
- Minimum 3–5 years' work experience in project portfolio management in a Project Management Office
- Minimum 3–5 years’ work experience in business analysis or process improvement
- Experience in providing business training and consultation
- Project Management Professional (PMP)® certification preferred
- Lean Six Sigma certification (Green or Black Belt) preferred
Scope and Depth of Technical Skills/Knowledge
- Experience implementing standardized project management and portfolio management processes
- Proficient in project management tracking software
- Proficient in business process mapping tools and techniques, flowcharts and visual diagrams
- Demonstrated proficiency in MS Office products (Word, Excel, PowerPoint, SharePoint, and Visio)
- Knowledge of a formal project management methodology, such as the PMBOK (preferred)
- Proficient in project estimating and project budgets
- Expert knowledge in quality management, vendor management, risk management, and change management
- Demonstrated knowledge of change management
Scope and Depth of Non-Technical Skills/Knowledge
- Strong oral communication skills; adept at gathering and summarizing information quickly, completely, accurately, and clearly
- Ability to write clearly and concisely
- Excellent interpersonal, organizational, and presentation skills
- Demonstrated experience building and maintaining business relationships, with ability to interact with clients at all levels of the organization
- Demonstrated experience as a skilled facilitator
- Proven ability to work with cross-functional teams, acts as a team player
- Critical thinking and problem-solving skills
- Continuous improvement mindset
- Ability to create and collaborate on compelling and appropriate verbal and visual presentations
National Office EEO Policy:
It is the policy of the American Speech-Language-Hearing Association to provide equal opportunity to all employees without regard for race, sex, national origin, religion, marital status, disability, veteran's status, age, sexual orientation or LGBT status, genetic information, citizenship, or any other factor protected by applicable federal, state, or local laws and ASHA's Bylaws. This policy applies to recruiting, hiring, transfer, promotion, compensation and benefits, upward mobility, training and development, access to facilities, termination, and other personnel actions. Under the direction of the Chief Executive Officer, with a firm commitment from coaches at all levels within the organizational structure of the National Office, affirmative action will be taken to ensure the full utilization of members of racial/ethnic minority groups, women, persons with disabilities, and Vietnam and disabled veterans within our workforce.
Disclaimer:
“This description is intended to provide an overview of the responsibilities and duties of the position. It is not all inclusive. The incumbent in the position will be expected to perform other duties as required. The responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract.”