Urgent Care Veterinary Practice Manager

Department: UrgentVet Hospitals

Employment Type: Full Time

Location: UrgentVet - Franklin (TN)

Reporting To: Raul Cardona

Description

Position Details

• Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care. 
• Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community. 
• Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued. 

• • Reports to the Regional Director of Operations, UrgentVet
  • Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time 
  • Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends.

Skills, Knowledge, and Expertise

• 3 years of experience as a Veterinary Technician or Senior Veterinary Assistant. 
• 1 year of hospital leadership experience or a proven track record of growth within a single hospital preferred.

• Proficiency in managing labor costs and COGS, along with a general understanding of handling patient volumes and revenue per visit. 
• A solid grasp of P&L statements. 
• Intellectual curiosity and a strong interest in financial management. 
• Proficiency in Microsoft Office suite and social media platforms. 

• Strong people management skills, including team development, addressing challenging conversations, leading team meetings, and establishing goals with team members. 
• Prior experience in managing veterinarians is a plus. 
• Familiarity with a professional work environment, emphasizing punctuality, confidentiality, and professional attire. 
• Previous experience with performance documentation and disciplinary actions for team members.

• Experience in providing top-notch customer service to clients, with a focus on enhancing the client experience at every touchpoint during the hospital visit. 
• The ability to handle client conflicts and complaints while balancing the interests of the practice team.

Benefits

• Opportunity for career advancement as UrgentVet Pet Clinic continues to grow and expand clinic locations throughout the country
• Tuition assistance for prospective Veterinary Technician Students 
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!
• Health Care Plan (Medical, Dental & Vision Options) 
• 401k Match
• Generous paid time off (PTO)
• Six (6) weeks of paid Parental Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance 
• Hands-on and E-training 
• Professional growth opportunities 
• Bonus potential based on performance