Manager, Partner Liaison Team

On December 9, 2021, American Water announced the completion of the sale of its Homeowner Services Group (HOS) to funds advised by Apax, a leading global private equity advisory firm that invests in companies across four global sectors of Tech, Services, Healthcare and Internet/Consumer. In addition, HOS has a solid reputation with an A rating from the Better Business Bureau and American Water continues to provide HOS with Human Resources and job posting support for a period of time.

In joining Homeowner Services (HOS), you become part of a growing home warranty company with more than 450 dedicated employees who bring peace of mind to people across the country every day. Since 1992, we’ve provided homeowners with peace of mind and added financial stability through our home repair, maintenance and leasing plans, and we maintain a network of service professionals and technicians across multiple disciplines.

Assists in the day-to-day account operations of the business with responsibility for partnership management and delivery against partnership account objectives. Assists strategic stakeholders in the development & execution of account strategies. Assists account operations initiatives for all partners, including onboarding and implementation, billing and technical integrations, and product/program launches. Provides strong analytical support and delivers timely, accurate reporting for partnership accounts. Assists with developing and implementing the annual sales and account operations plan. Assists Director in strategic accounts relationships with three goals in mind: growing the business with the partner and the partner appreciating our partnership enough to be an advocate on our behalf in their industry, and spearheading efforts to renew/extend the duration of our partnership agreements. Bachelor's degree in Business, Marketing, or related discipline is required, or an Associate's degree with a minimum of 6 years of commercial customer service experience. Client management and project management practices, including sales, affinity and brand partnerships, marketing, and operations procedures. Strong background in municipal and utilities and public-private partnerships preferred—prior experience working in the insurance, warranty, or service provider industry is highly desirable. A minimum of two years of sales or client management experience with an emphasis on warranty programming. Sales experience with public-private exposure and financial exposure to budget/forecast development.

We currently go to market as American Water Resources, Pivotal Home Solutions, and various regional brands, and we have more than 2 million active customer services in 43 states.