What are the responsibilities and job description for the Operations Generalist position at American Water?
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Primary Role
Responsible for performing water and wastewater related field service duties, reading maps, drawings, meters and performing utility locates, utilizing company software, and maintaining customer service while preforming other duties as assigned by supervisor. Operate various tools and equipment. Must be able to work in a variety of inclement weather conditions and be on call per the on-call schedule. Provide basic water and wastewater treatment plant operational coverage during employee absence. Key Accountabilities
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Primary Role
Responsible for performing water and wastewater related field service duties, reading maps, drawings, meters and performing utility locates, utilizing company software, and maintaining customer service while preforming other duties as assigned by supervisor. Operate various tools and equipment. Must be able to work in a variety of inclement weather conditions and be on call per the on-call schedule. Provide basic water and wastewater treatment plant operational coverage during employee absence. Key Accountabilities
- Executes service order requests from customers (turn on and turn off service as needed).
- Investigates customer complaints and sewer backups to determine and/or take corrective actions.
- Reads maps and other drawings.
- Collect samples and perform water and wastewater compliance testing duties.
- Operates company vehicles and equipment, to perform field service duties.
- Operates various hand and power tools.
- Reads meters as required by daily schedules and investigates customer concerns.
- Performs work in meter boxes, and confined spaces.
- Operates and repairs distribution system, including operating valves.
- Manual digging, coordinates private contractors to investigate and repair water and wastewater systems.
- Performs other duties as assigned to be determined by Operations Supervisor. Work Schedule
- Monday-Friday 7:00am-3:30pm with on-call responsibility on a rotational basis every 2 weeks. Knowledge/Skills
- Mechanical, Computer, Laboratory, General Construction, Customer Communication, Self-Motivated.
- Organized, Attention to detail.
- Understanding of water system maintenance to include the execution of customer service orders.
- Meter reading, and backup and investigation of maintenance/system improvements.Experience/Education
- High School Diploma or recognized Education Equivalency Certificate.
- One to three (1 to 3) years preferred.
- Must be familiar with customer service, meter reading, and distribution system maintenance duties.Certifications & Licenses
- Illinois Class 4 Wastewater Operators License or ability to obtain within 2 years of hire date.
- Illinois Class C Water Operators License or ability to obtain within 2 years of hire date.
- Valid Driver’s License with clean MVRTravel Requirements
- Travel required within the distribution system and division.
- Limited travel related to training.Work Environment
- Primarily outdoor work environment.
- 24/7 Operation CenterCompetenciesChampions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates
Salary : $30 - $34
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