Customer Service Lab Technician-MPA

Position Summary:

The Quality Technician performs specified tests on manufactured products to ensure conformance to specifications using known formulations. The Technician provides production support by verifying quality from start-up to run completion. If nonconformities are detected, promptly inform the production and Quality Supervisor.

Quality Statement:

Americhem employees will to strive for continuous quality improvement in their area of responsibility. Each employee has the freedom and authority to prevent nonconformity of any kind. We are committed to establishing and reviewing objectives as part of our continual improvement effort, whereby we can meet customer expectations, improve productivity, and reduce total costs.

Position Requirements/Preferred Qualifications:

Education: High School diploma or equivalent required.

College degree (Associate’s or Bachelor’s) preferred.

5S, Lean, or Green Belt Training are a plus.

Career Development or other certifications are a plus.

Experience: Solid work history with a minimum of 1-2 years of relevant work experience needed with lab or manufacturing preferred.

Some work experience leading others preferred.

Skills: Basic Math including Algebra.

Fluent in Microsoft Office, including intermediate Excel skills (arrange/format data, create and format charts, etc.) .

Additional computer skills are a plus.

Benefits:

• Medical, Vision, Prescription, and Dental Insurance
• Paid Time Off
• 401k
• Life Insurance
• 10 Paid Holidays
• Tuition Reimbursement
• Incentive Bonuses and Performance Raises
• Referral Bonuses

Essential Duties:

• Physical Requirements: Able to walk several miles a day and be on your feet several for hours during each shift to perform duties.
• Safety: Operate equipment wearing proper protective equipment; Complete safety training punctually. Report unsafe working conditions and equipment problems. Follow all plant safety protocols always.
• Troubleshooting: Demonstrates mechanical aptitude by operating and understanding all required quality testing equipment and troubleshooting machine problems or operation errors that affect quality.
• Personal growth: Improve job performance by keeping relevant knowledge and skills current. Attend plant and department and plant meetings unless excused by the Quality Manager.
• Teamwork: Promotes harmonious worker relations. Conveys quality problems in a timely fashion to the supervisor by informing them of quality problems. Contribute to the success of the department and plant by helping others.
• Organization: Keeps work area clean and organized; attention to detail; effective time management; ability to meet deadlines; communicating product status.
• Continuous Improvement: Participate in Gage R&R, Kaizen, 5S, Lean events, and work with supervisor to eliminate barriers.
• Communication: Communicate orally and in writing in a professional manner that is clear, fluent, concise, and readily understood by the intended recipient(s). Also, update quality testing results, record labor, and sending shift updates daily.
• Flexibility: You will be assigned a regular schedule but, as needed, will need to modify work hours.

Analytical Skills:

• Information Gathering: Seeks all relevant information for problem-solving and decision-making; consults widely, probes the facts, analyzes issues from different perspectives.
• Judgment: Makes rational, realistic, sound decisions after considering all available facts and alternatives; holds self and staff responsible for individual choices, actions, and impact.
• Problem Analysis: Breaks problem into constituent parts and differentiates critical elements from the irrelevant or trivial; makes proper use of logic and draws sound inferences from information available.