Team Lead

Job Summary:

Assists the Hotel Manager in managing the property operations on a day-to-day basis, to assure optimum performance and continual improvement in the Key Performance Indicators. Resolves guest and employee issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Assures 100% guest satisfaction.

Essential Job Functions:

Tasks:  

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.  
• Ensure associates at the property are driving the Company initiatives 
• Assists Hotel Manager in monitoring in-house guest balances 
• Assists with monitoring monthly inventory of supplies and equipment. Ensures that day to day purchases made are within budget and with approved vendors.  
• Promotes 100% guest satisfaction throughout the property. Instills 100% guest satisfaction objective to hourly associates. 
• Serves as first level of contact for Guest Service issues. Resolves guest issues or determines necessity to escalate to GM, or Regional Manager. 
• This includes serving as a team lead for all other hourly staff members in other departments in their performance of daily work activities.  
• Trains employees on Company standards and job performance expectations when the Hotel Manager is not available. 
• Upholds and Enforces Sandpiper standards and policy compliance at the hotel level. Properly handle client requests through responsiveness, follow-up, and escalation.

Teamwork Work: 

• Work proactively with other team members.  
• Prioritize activities for the best interest of the team when working on joint projects.  
• Handle guest requests and deliver quality solutions if able, or escalate the request to a more senior team member(s)  
• Openly share new ideas and information with other team members.  
• Keep other team members apprised to avoid surprises and disappointed guests.  

Personnel:

• Ensure proper selection and retention of all property staff. For example, parterning with General Manager on interview selection. 
• Demonstrates leadership qualities for both internal and external guests while driving results via Trust You 
• Ensure training, coaching, counseling, and engagement of all team members. Ensures all team members have satisfied all required Corporate and Brand specific training. 
• Ensure training, coaching, counseling, and engagement of all team members. Ensures all team members have satisfied all required Corporate and Brand specific training.
• Assists General Manager with coaching team members while ensuring guest satisfaction and Company initiatives.al Manager, while adhering to current handbook, policies & procedures.

This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.  

Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. 

SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM’s employees to perform their expected job duties is absolutely not tolerated. 

Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces