Sr. Customer Service Rep

About Us

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.

What You'll Do

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. and reports customer feedback to management.

• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers.

• Schedule loads as required and maintain updated reports to ensure all loads are empty and closed.

• Resolve refused product, over, short, and damaged (OS&D) orders.

• Senior Level—Essential Functions.

What Experience You Need

• High school diploma or general education degree (GED).

• 2-4 years of related work experience.

 

Physical Requirements:

• Requires the ability to remain seated for extended durations and engage in several hours of regular transitions between chairs. It also involves activities such as reaching and bending.

• Requires manual dexterity with normal hand and finger movements for typical office work

• Talking, hearing, and seeing are important elements of completing assigned tasks

• May require visiting facility operation in temperatures at or below freezing.

• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds.

What Could Set You Apart

• Ability to work in a fast-paced environment, and to handle multiple tasks at the same time.

• Experience working with challenging customers.

• Excellent communication and strong problem-solving skills.

• Knowledge of Warehouse Management Systems, of Microsoft Office Suite, Desktop computers, and accurate typing and data entry skills.

What We Offer

Our associates know the answer to the question What’s in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

 

Americold is an Equal Opportunity/Affirmative Action Employer.

EOE/AA M/F/D/V DFW.

Compensation Minimum

Compensation Maximum

Responsibilities:

Primary Responsibility:Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. The Senior is the primary point of contact for National Accounts across multiple sites.Essential Functions:•    Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.•    Reports customer feedback to management.•    Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. •    Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.•    Assures proper invoicing of accounts by verifying computer-generated invoices.•    Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors•    Schedule loads as required. •    Maintain updated reports to ensure all loads are empty and closed. •    Resolve refused product, over, short and damaged (OS&D) orders.•    Follow attendance policy, show up for work on time and ready to work assigned shift.•    Perform other duties as required and assigned.•    Senior Level—Essential Functions oMaintains and ensures favorable contacts with customers. oCoordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites. oParticipates in training and coaching on customer service functions. oProvides coaching and directs the customer service work in applicable locations.