EMS Lieutenant

Job Summary:

The Lieutenant is responsible for all the daily duties of an EMT/Paramedic in addition to the responsibilities of the Lieutenant position as listed below. The Lieutenant would report directly to the Shift Captain with oversight from the Division Manager. In the event the Shift Captain is unable to report for duty, the Lieutenant is expected to serve as Shift Captain and would assume responsibility for those additional duties during that shift.

Compensation: The Lieutenant will be an hourly paid employee.

Primary Responsibilities:

• Ensure the Station/Operational Hub for which you are responsible meets and maintains AISB standards.
• Organize, manage, & monitor station supplies (medical and office) and submit monthly needs request to your Shift Captain.
• Maintain inventory of station supplies in a well-organized, AISB supply room.
• Develop and oversee a rotating daily station duties roster to ensure all common areas are clean, free from debris, organized, and with adequate space for normal business operations.
• Ensure any area(s) where mechanical repairs take place are organized, free from any hazards to associates, clean and compliant with AISB standards.
• Work closely with Shift Captain and Division Manager to plan, organize, and implement any new policies or procedures pertaining to the upkeep of operational hubs.
Assist the Shift Captain and Division Manager with the onboarding of any new locations/operational hubs in your service area.

Additional Responsibilities:

Daily duties for the Lieutenant may consist of but not limited to:

• Lieutenants must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.
• Individuals should have knowledge of relevant equipment, policies, and procedures.
• Lieutenants must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.
• Individuals are required to have a strong commitment and will need to provide outstanding services and have a clear customer focus.
• It is essential for the Lieutenant to have strong negotiation skills, be creative, flexible, and innovative in adapting to changing customer, operational, and organizational needs, and requirements.
• Lieutenants will be expected to keep their Shift Captain informed on activities within the group such as but not limited to the progress on projects.
• Assists in the coordination of departmental employees for efficiency and effectiveness enhancement.
• Facilitates reconciliation rather than divisiveness among individuals.
• Obtains information and addresses questions that can facilitate movement from problem to resolution stage.
• Depending on location of position, work hours will vary depending on company scheduling needs. This may include approved overtime, calls, backup call, nights, days, weekends, and holidays.
• Operate an emergency vehicle with due regard for other motorists while following all regulations and laws.

Duties/Responsibilities:

• Be familiar with and conduct yourself in accordance with all statutes, rules and regulations pertaining to certification and Emergency Medical Services.
• Shifts focus among several efforts as required by changing priorities.
• Deliver written and oral communication, respond to questions and concerns, and produce specific outcomes and impact.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Raises awareness of potential strategic alliances and partnerships.
• Collaborates with others to create satisfactory interpersonal outcomes.
• Monitors progress continuously and adjusts tactics for handling situations on a case-by-case basis.
• Assist with the reconciliation of all paperwork for patients transported daily.
• Individuals should maintain all credentials and have strong clinical skills.
• Individuals should attend training classes to maintain national certification, state licensure, trade, and education conferences, and keep abreast of new developments in the field, or maintain existing knowledge.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• This job description is subject to change at any time.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to function in environment with temperature changes, indoors and or outdoors.
• Ability to learn technical material related to job duties.
• Ability to work in a noisy environment.
• Proficient with Microsoft Office Suite or related software.
• Critical Thinking to resolve or prevent problems at the lowest level.

Education and Experience:

• Must hold a valid State EMS License at the EMT, EMT-I, AEMT, or Paramedic level.
• Must possess a valid Driver's License and have a driving record in compliance with company insurance requirements.
• High school diploma or equivalent required; post-secondary education (associate or bachelor’s degree) preferred or must have three years’ experience in ambulance services, managerial experience, or four years of previous supervisory experience.

Physical Requirements:

• Must be able to talk constantly, both in person and on the phone.
• Must have close visual acuity to perform activities such as: patient care activities, preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection of small writing and/or operation of office machines and EMS related equipment.
• Must be able to speak English constantly.
• Must be able to read English.
• Must be able to remain in a stationary position constantly (approximately 80% of the time)
• Must be able to type or write constantly (approximately 15% of the time)
• Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Must be able to occasionally move about in the ambulance to access the patient, provide patient care and retrieve and use equipment.
• Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, postage meter, phone, scanner, fax machine and computer printer.
• Ability to operate EMS equipment such as blood pressure cuff, glucometer, EKG machine, pulse oximeter, etc.
• Frequently communicates with patients, EMS providers, hospital, and facility staff. Must be able to exchange accurate information in these situations.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to bend, kneel, crouch, push, pull, reaching, lifting, squat, twist, carrying and climb stairs to access a patient and or equipment inside cramped spaces such as the back of an ambulance.
• Must be able to routinely lift more than 200 lbs. with assistance, from ground level to move or manipulate a patient, on a backboard or load a patient and stretcher into an ambulance.
• Must be able to grasp paperwork and or small equipment such as glucose test strips.

Revised 11-8-2023