Commercial Banking Assistant

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Commercial Banking Assistant provides administrative support for commercial banking activities to facilitate efficient operations and communication. The position provides customer service to customers and demonstrates the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.

Essential Functions, Duties and Responsibilities:

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
• Maintains electronic records and prepares transactions in Customer Relationship Management software.
• Thoroughly collects customer and prospect financials which may include loan applications, tax returns, income statements, bank statements and other relevant data.
• Monitors reports to identify maturing and delinquent accounts; initiates renewal processes and assists with collections.
• Maintains records and obtains documentation in compliance with internal controls, operational procedures and risk management policies.
• Drafts letters and agreements.
• Maintains knowledge of banking products, programs, services and promotions.
• Facilitates loan approval processes; prepares documents for the Officer Loan Committee.
• Provides prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications.
• Researches and answers customer inquiries and fulfills service requests.
• Works to understand the root causes of complex customer service issues. Identifies and implements resolutions.
• Provides assistance and training to team members.

Required Knowledge, Skills and Competencies:

• Computer and Microsoft Office proficiency.
• Thorough knowledge of banking policies, procedures, products and services.
• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Able to plan, schedule and organize professional schedule to achieve goals within or ahead of established time frames.
• Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
• Demonstrates commitment to quality customer service and ability to meet or exceed service goals.
• Able to analyze and record detailed information.
• Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.

Industry and Work Experience:

• 3 or more years of experience as a Commercial Banking Assistant or equivalent position.
• Banking compliance or risk management experience preferred.

Academic:

• High school diploma or GED required.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program 
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• Wellness Discounts for Medical Premiums and Other Rewards 
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups 

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.